You receive error 8004010F, and event IDs 3043, 3048, 9335, and 9331 are logged when you try to download the offline address book in Exchange Server 2003 or in Exchange 2000 Server

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Article ID: 922251 - View products that this article applies to.
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SYMPTOMS

When you try to download the offline address book (OAB) in Microsoft Outlook from Microsoft Exchange Server 2003 or from Microsoft Exchange 2000 Server, you receive error 8004010F. Additionally, events that resemble the following are logged in the Application log on the server that is running Exchange Server 2003 or Exchange 2000 Server:


Event ID : 3043
Raw Event ID : 3043
Record Nr. : 14124
Category : Replication Site Folders
Source : MSExchangeIS Public Store
Type : Error
Generated : Date
Written : Time
Machine : Server_Name
Message : Error 0xfffff9bb occurred while performing a site folder check for Public Folder Store "First Storage Group\Public Folder Store (CDREW-EXCH1)".


Event ID : 3048
Raw Event ID : 3048
Record Nr. : 14122
Category : Replication Site Folders
Source : MSExchangeIS Public Store
Type : Error
Generated : Date
Written : Time
Machine : Server_Name
Message : Error -1605 occurred while creating site folder (a-8) NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK\/o=cdrewu/cn=addrlists/cn=oabs/cn=CDREWU


Event ID : 9335
Raw Event ID : 9335
Record Nr. : 14180
Category : OAL Generator
Source : MSExchangeSA
Type : Error
Generated : Date
Written : Time
Machine : Server_Name
Message : OALGen encountered error 80040107 while cleaning the offline address list public folders under /o=cdrewu/cn=addrlists/cn=oabs/cn=Cdrew. Please make sure the public folder store is mounted and replicas exist of the offline address list folders. No offline address lists have been generated. Please check the event log for more information.


Event ID : 9331
Raw Event ID : 9331
Record Nr. : 14179
Category : OAL Generator
Source : MSExchangeSA
Type : Error
Generated : Date
Written : Time
Machine : Server_Name
Message : OALGen encountered error 80040107 (internal ID 50101df) accessing the public folder store while generating the offline address list for address list

CAUSE

This issue occurs if the OAB system folders are not replicating to any Exchange server. The OAB system folders must replicate to at least one Exchange server. By default, the first Exchange server in the organization contains the OAB system folders replica. However, the OAB system folders may not replicate to any Exchange server if the following conditions are true:
  • The first Exchange server in the organization is decommissioned incorrectly.
  • The replica list is blank after the name of this server is removed from the replica list.

RESOLUTION

To resolve this issue, replicate the OAB system folders to at least one Exchange server. To do this, follow these steps:
  1. Click Start, point to All Programs, point to Microsoft Exchange, and then click System Manager.
  2. In the administrative group that hosts the folder hierarchies, expand Folders.
  3. Right-click Public Folders, and then click View System Folders.
  4. Expand Public Folders, and then expand OFFLINE ADDRESS BOOK.
  5. Right-click the first subfolder in the Offline Address Book folder, and then click Properties.
  6. On the Replication tab, click Add, and then select the Exchange server or the Exchange servers where you want the OAB to be replicated.
  7. Click OK two times.
  8. Expand the folder to which you just added the replica, and then repeat steps 5 through 7 for each subfolder in that folder.
  9. Repeat steps 5 through 8 for each subfolder in the Offline Address Book folder. Alternatively, you can wait for the OAB system folders to automatically propagate the settings to the subfolders in the Offline Address Book folder.

Properties

Article ID: 922251 - Last Review: October 25, 2007 - Revision: 1.4
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbtshoot kbprb kbfix KB922251

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