The Ietag.dll file is not updated as expected when you install an update for Office XP

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Article ID: 922384 - View products that this article applies to.
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SYMPTOMS

You install an update for Microsoft Office XP. However, when you verify the version of the Ietag.dll file that is installed on the computer, you may find that the version number is not the version number that is included in the update.

CAUSE

This issue occurs if one of the following conditions is true:
  • Microsoft Office 2003 is currently installed on the computer.
  • Office 2003 was previously installed on the computer.
This issue may occur if non-security-related fixes are included in the update for Office XP. When you install the update, the non-security-related fixes will not be installed if the file version of the Ietag.dll file that is installed on the computer differs from the file version of the Ietag.dll that is included in the update for Office XP.

RESOLUTION

If the version number of the Ietag.dll file that is installed on the computer differs from the version number that is included in the update for Office XP, use one of the following methods to resolve the issue.

Method 1: If Office 2003 is currently installed

Install update 885828. This will update the Ietag.dll file to version 11.0.6404.0. Version 11.0.6404.0 lets the non-security-related fixes that are included in updates for Office XP to function as expected. For more information about update 885828, click the following article number to view the article in the Microsoft Knowledge Base:
885828 Description of the update for Office 2003: February 8, 2005

Method 2: If Office 2003 was previously installed

  1. Open the following folder in Windows Explorer:
    Drive_letter:\Program Files\Common Files\Microsoft Shared\Smart Tag
  2. Locate the Ietag.dll file.
  3. Rename the Ietag.dll file to Ietag.old.
  4. Use the Detect and Repair feature in Office XP.
For more information about how to use the Detect and Repair feature, click the following article number to view the article in the Microsoft Knowledge Base:
298027 Description of the differences between repair and reinstall in Office XP and 2003
Note When you use the Detect and Repair feature in Office XP, you may need the original Office XP installation CD.

MORE INFORMATION

Office XP and Office 2003 use the Ietag.dll file. If you install Office XP on a computer on which Office 2003 was never installed, you will receive an Ietag.dll file that has a file version number that resembles 10.x.xxxx.x. If you install Office 2003 on a computer, you will receive an Ietag.dll file that has a version number that resembles 11.x.xxxx.x, regardless of whether Office XP is installed on the computer. If you remove Office 2003 from the computer, the Ietag.dll file will not be deleted or downgraded to an earlier version. Therefore, when you install an update for Office XP on a computer on which Office 2003 is installed or on which Office 2003 was previously installed, the update will not overwrite the Ietag.dll file. This behavior occurs because the Ietag.dll file on the computer is an Office 2003 version.

Properties

Article ID: 922384 - Last Review: February 7, 2007 - Revision: 1.4
APPLIES TO
  • Microsoft Office XP Professional
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Office XP Developer Edition
Keywords: 
kbtshoot kbrepair kbsetup kbupdate kbexpertisebeginner kbprb KB922384

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