Article ID: 922499 - Last Review: October 11, 2007 - Revision: 2.5

You cannot connect a terminal server client to a Windows Server 2003-based terminal server

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SYMPTOMS

Consider the following scenario. You have a terminal server client that obtains a license from a Terminal Server license server. You try to connect the terminal server client to a Microsoft Windows Server 2003-based terminal server. However, you cannot establish the connection. Additionally, the following event may appear in the Application log:

Event ID: 1028 Event Source: TermService Event Type: Information Description: The terminal server client <client name> has been disconnected because its license could not be renewed.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003
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Hotfix information

Prerequisites

Because of file dependencies, this hotfix requires Windows Server 2003.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the KB 905687 hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
905687  (http://support.microsoft.com/kb/905687/ ) A Windows Server 2003-based terminal server in a forest cannot obtain a license from a license server in a different forest

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Mstlsapi.dll5.2.3790.559107,00813-Jul-200622:16x86
Windows Server 2003 with Service Pack 1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Mstlsapi.dll5.2.3790.2740118,78405-Jul-200616:56x86
Windows Server 2003, x64-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Mstlsapi.dll5.2.3790.2740192,00005-Jul-200602:21x64SP1Not Applicable
Wmstlsapi.dll5.2.3790.2740118,78405-Jul-200602:21x86SP1WOW
Windows Server 2003, IA-64-based versions
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File nameFile versionFile sizeDateTimePlatformService branch
Mstlsapi.dll5.2.3790.559317,95213-Jul-200607:10IA-64Not Applicable
Wmstlsapi.dll5.2.3790.559107,00813-Jul-200607:16x86WOW
Windows Server 2003 with Service Pack 1, IA-64-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Mstlsapi.dll5.2.3790.2740349,18405-Jul-200602:22IA-64SP1Not Applicable
Wmstlsapi.dll5.2.3790.2740118,78405-Jul-200602:22x86SP1WOW
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
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APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003 Service Pack 1
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Keywords: 
kbwinserv2003sp2fix kbexpertisebeginner kbqfe kbhotfixserver KB922499
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