Article ID: 922766 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
You cannot use a custom application that uses a separate application pool on a computer that has Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers installed.
You may experience this problem when you try to access the custom application. When this problem occurs, you see the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers logon window instead of the custom application logon window.
This problem occurs if you use Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers together with Microsoft SQL Reporting Services 2005.
This problem also occurs if you use Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers together with any other custom Microsoft CRM Software Development Kit (SDK) application that has the following conditions:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Installation informationInstall this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. To install this hotfix, follow these steps:
PrerequisitesThere are no prerequisites to install this hotfix.
Restart requirementIf you are prompted, restart the computer after you install the hotfix.
Removal informationTo remove this hotfix from a computer that is running the Microsoft CRM Server 3.0 SPLA edition, use Add or Remove Programs in Control Panel.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards
The following registry entries and values are created in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AuthFilter registry subkey when you install this hotfix:
The value of the SEPARATEAPPPOOLS registry entry is set to 1. To disable this hotfix, set this registry value to 0.
Article ID: 922766 - Last Review: January 20, 2012 - Revision: 1.6
Contact us for more help