Article ID: 922974 - Last Review: July 24, 2006 - Revision: 1.2

An Office program may appear to stop responding when you insert a hyperlink

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SYMPTOMS

When you insert a hyperlink in one of the Microsoft Office programs that are listed in the "Applies to" section, the program may appear to stop responding (hang).
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CAUSE

This issue may occur when the Office program populates the list of browsed pages in the Insert Hyperlink dialog box.
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RESOLUTION

To resolve this issue, clear the contents of the History folder.

To do this, follow these steps:
  1. Start Microsoft Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the General tab, click Clear History.
  4. Click Yes when you receive the following message:
    Are you sure you want Windows to delete your history of visited Web sites?
  5. Click OK to close the Internet Options dialog box.
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APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Student and Teacher Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Word 2003
  • Microsoft Office XP Professional
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Office XP Developer Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
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Keywords: 
kbstoprespond kbtshoot kbexpertisebeginner kbprb KB922974
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