FIX: Event ID: 5754 when you use the SOAP adapter or the HTTP adapter together with a client certificate in BizTalk Server 2004

When you use the SOAP adapter or the HTTP adapter together with a client certificate in Microsoft BizTalk Server 2004, an Error event that resembles the following may be logged in the Application log:

Event Type: Error
Event Source: BizTalk Server 2004
Event Category: BizTalk Server 2004
Event ID: 5754
Description:
The "SOAP" adapter is suspending an outbound message going to destination URL:"webservice". Details: "Client Certificate not found in store.".

Note In this event, webservice is a placeholder for the Web service URL.

This problem occurs after the SOAP adapter or the HTTP adapter successfully connects to the destination URL. This problem only occurs under load. The problem can be resolved by restarting the computer. This problem does not reoccur after you restart the computer that is running BizTalk Server.

Note This problem does not occur in Microsoft BizTalk Server 2006.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have BizTalk Server 2004 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This event may be logged if the SOAP adapter or the HTTP adapter is configured incorrectly to retrieve the client certificate. You should apply this hotfix only if the SOAP adapter or the HTTP adapter previously worked correctly.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: