Error message when you try to start Windows Movie Maker in Windows Vista: "Movie Maker has stopped working"

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Article ID: 923122 - View products that this article applies to.
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SYMPTOMS

When you try to start Microsoft Windows Movie Maker on a Windows Vista-based computer, you may receive an error message that resembles the following:
Windows Movie Maker has stopped working
Windows Movie Maker does not start.

CAUSE

This issue can occur if an incompatible video filter is installed on the computer.

RESOLUTION

To resolve this problem, start Movie Maker in safe mode, and then configure Movie Maker so that the incompatible video filter is not loaded.

To do this, follow these steps:
  1. Click Start, and then click All Programs.
  2. Click Accessories, and then click Command Prompt.
  3. At the command prompt, type CD \program files\movie maker, and then press ENTER.
  4. Type moviemk.exe /safemode, and then press ENTER.
  5. When Movie Maker starts, click Tools, and then click Options.
  6. Click the Compatibility tab.
  7. In the Filters section, click to clear the check boxes of any third-party video filters that are not required.

MORE INFORMATION

A video filter is a component that is used to decode audio and video. Movie Maker supports several different video formats. Movie Maker tries to use the appropriate filter when a filter is needed. In some cases, Movie Maker tries to use an incompatible filter. This can cause Movie Maker to stop working. You can use the Compatibility tab to disable third-party components and codecs so that they are not used. However, sometimes Movie Maker stops working before you can configure these settings. In these scenarios, you can use the Safemode command switch option to make the needed changes.

Properties

Article ID: 923122 - Last Review: March 15, 2007 - Revision: 2.6
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Business 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
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