FIX: The Commerce Server 2007 Catalog Manager does not open and you receive an error message after you create and register a custom culture

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SYMPTOMS

After you create and register a custom culture on a computer that has the Microsoft Commerce Server 2007 Catalog Manager Client installed, Catalog Manager does not open, and you receive the following error message:

System.ArgumentException was unhandled
  Message="Customized cultures cannot be passed by LCID, only by name."
  Source="mscorlib"
  StackTrace:
       at System.Globalization.RegionInfo..ctor(Int32 culture)
       at Microsoft.CommerceServer.UI.CatalogManager.DataLayer.InitializeCultureNamesAndCurrency()
       at Microsoft.CommerceServer.UI.CatalogManager.DataLayer..ctor()
       at Microsoft.CommerceServer.UI.CatalogManager.CatalogManager..ctor()
       at Microsoft.CommerceServer.UI.CatalogManager.LaunchPad..ctor()
       at Microsoft.CommerceServer.UI.CatalogManager.LaunchPad.Main()

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Commerce Server 2007 installed before you apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, you must restart IIS after you apply this hotfix. To do this, click Start, click Run, type iisreset, and then click OK.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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