FIX: The remote assistance feature does not work correctly after you install Windows XP Service Pack 2 on a computer that already has Windows XP SP2 installed

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Article ID: 923214
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SYMPTOMS

After you install Windows XP Service Pack 2 (SP2) on a computer that already has Windows XP SP2 installed, the remote assistance feature does not work correctly.

CAUSE

This problem occurs because the following command is executed during the installation of Windows XP SP2:
helpsvc /regserver /reinstall
The /regserver switch unregisters DCOM. This removes the permissions of the Remote Assistance Helper group. Therefore, the permissions for the necessary group are not added.

RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP SP2 installed on the computer.

Restart Requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Helpsvc.exe5.1.2600.2958744,44822-Jul-200611:11x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 923214 - Last Review: October 9, 2011 - Revision: 4.0
Keywords: 
kbautohotfix kbbug kbfix kbqfe KB923214

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