Article ID: 923322 - Last Review: March 26, 2009 - Revision: 2.0 A large file download fails when an ISA Server 2004 SOCKS client computer or an ISA Server 2006 SOCKS client computer uses passive mode FTP
SYMPTOMSWhen an FTP client computer downloads a large file by using
passive mode FTP, the download fails if it takes longer than 120
seconds. CAUSEThis problem may occur if the following conditions are true:
RESOLUTIONTo resolve this problem, obtain the latest service pack for ISA Server 2004 and for ISA Server 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 954258
(http://support.microsoft.com/kb/954258/
)
How to obtain the latest Internet Security and Acceleration (ISA) Server 2006 service pack
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024
(http://support.microsoft.com/kb/891024/
)
How to obtain the latest ISA Server 2004 service pack
After you install the appropriate service pack, run the following
Microsoft Visual Basic script to configure the SOCKS filter idle connection
time-out value to an appropriate value.Note To determine the appropriate time-out value, use the following equation: Timeout (seconds) = file size / download speed * 1.2 200*8 / 1 * 1.2 = 1920 seconds Note The idle connection time-out setting helps free unused resources so that resource-related issues do not occur. Therefore, we recommend that you do not increase the time-out setting unnecessarily. If you use a time-out setting that is less than the default 120 seconds, you can also create unexpected issues. To change the time-out setting, follow these steps: Note You must install the appropriate service pack before you can follow these steps.
To change back to the default time-out value, change the value back to 120 seconds in the script, save the change, and then run the script again. WORKAROUNDTo work around this problem, configure the FTP program to
send "keep-alive" commands on the FTP control channel. For information about whether the FTP program that you use supports this feature, see the documentation for the FTP program. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. REFERENCES
For more information about how to install ISA Server hotfixes and ISA Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
885957
(http://support.microsoft.com/kb/885957/
)
How to install ISA Server hotfixes and updates
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