Error message when you view a report in Microsoft Dynamics CRM 3.0: "System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services."

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Article ID: 923387 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install Microsoft Dynamics CRM 3.0 on Microsoft Windows Small Business Server 2003 Release 2 (R2) with Microsoft SQL Server 2005 Workgroup Edition.
  • You view a report in Microsoft Dynamics CRM 3.0.
In this scenario, you receive the following error message:
Server Error in '/' Application.

System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services.

Microsoft.ReportingServices.Diagnostics.Utilities.OperationNotSupportedException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. at Microsoft.ReportingServices.Diagnostics.Sku.ThrowIfFeatureNotEnabled(String instanceId, RestrictedFeatures feature) at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory) --- End of inner exception stack trace --- at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory)

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. ---> Microsoft.ReportingServices.Diagnostics.Utilities.OperationNotSupportedException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. at Microsoft.ReportingServices.Diagnostics.Sku.ThrowIfFeatureNotEnabled(String instanceId, RestrictedFeatures feature) at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory) --- End of inner exception stack trace --- at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory)

Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: [SoapException: System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. ---> Microsoft.ReportingServices.Diagnostics.Utilities.OperationNotSupportedException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. at Microsoft.ReportingServices.Diagnostics.Sku.ThrowIfFeatureNotEnabled(String instanceId, RestrictedFeatures feature) at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory) --- End of inner exception stack trace --- at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory)] System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496 System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +218 Microsoft.Crm.ReportingServices.ReportingService.ListReportHistory(String Report) +48 Microsoft.Crm.Reports.ReportCache.GetSnapshots(String reportPath) +267 Microsoft.Crm.Reports.ReportCache.GetReportSnapshotProperties(String reportName) +194 Microsoft.Crm.Web.Reporting.SRSViewer.ConfigurePage() +440 Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20 System.Web.UI.Control.PreRenderRecursiveInternal() +62 System.Web.UI.Page.ProcessRequestMain() +1499

CAUSE

SQL Server 2005 Workgroup Edition is available with Windows Small Business Server R2. However, this problem occurs because this version of SQL Server does not support the Snapshot feature in SQL Server Reporting Services.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935730 Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

MORE INFORMATION

SQL Server 2005 Workgroup Edition does not support the Snapshot feature in Reporting Services. The Report Scheduling Wizard for Microsoft Dynamics CRM 3.0 is dependant on the Snapshot feature. Therefore, the Report Scheduling Wizard does not work correctly with SQL Server 2005 Workgroup Edition. For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 923387 - Last Review: October 26, 2007 - Revision: 2.2
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kbmbsreports kbhotfixserver kbqfe kbmbsmigrate KB923387

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