The error message "HTTP 404 error - Resource not found" is garbled when you access Outlook Web Access in Microsoft Exchange Server 2003 and you are using a DBCS language

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Article ID: 923411 - View products that this article applies to.
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SYMPTOMS

In an organization that uses Microsoft Exchange Server 2003, you access Microsoft Office Outlook Web Access. Additionally, you are using a Double Byte Character Set (DBCS) language. When you perform an action that triggers the "HTTP 404 error - Resource not found" error message, you find that this error message is garbled.

RESOLUTION

Exchange Server 2003 SP2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the following services will be restarted, when you install the hotfix:
  • Microsoft Exchange Information Store
  • Simple Mail Transfer Protocol (SMTP)
  • Microsoft Exchange Routing Engine
  • Network News Transfer Protocol (NNTP)
  • HTTP SSL
  • IIS Admin Service
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatformSP requirement
Blank.htmNot Applicable18610-Oct-200601:50Not ApplicableSP2
Ctrl_calendar.cssNot Applicable1,22604-May-200501:47Not ApplicableSP2
Ctrl_calendar.htcNot Applicable8,45410-Oct-200601:50Not ApplicableSP2
Ctrl_calendar.jsNot Applicable40,02410-Oct-200601:50Not ApplicableSP2
Ctrl_calendarview.cssNot Applicable5,41110-Oct-200601:50Not ApplicableSP2
Ctrl_calendarview.htcNot Applicable12,91010-Oct-200601:50Not ApplicableSP2
Ctrl_calendarview.jsNot Applicable95,60310-Oct-200601:50Not ApplicableSP2
Ctrl_calendarviewprn.cssNot Applicable69904-May-200501:47Not ApplicableSP2
Ctrl_calviewdaily.xslNot Applicable12,98510-Jun-200503:13Not ApplicableSP2
Ctrl_calviewmonthly.xslNot Applicable13,11201-Feb-200600:36Not ApplicableSP2
Ctrl_calviewweekly.xslNot Applicable9,35928-Nov-200517:29Not ApplicableSP2
Ctrl_ctxtmenu.htcNot Applicable98610-Oct-200601:50Not ApplicableSP2
Ctrl_ctxtmenu.jsNot Applicable6,28110-Oct-200601:50Not ApplicableSP2
Ctrl_datepicker.htcNot Applicable3,56510-Oct-200601:50Not ApplicableSP2
Ctrl_datepicker.jsNot Applicable44,29810-Oct-200601:50Not ApplicableSP2
Ctrl_formatbar.htcNot Applicable6,57510-Oct-200601:50Not ApplicableSP2
Ctrl_formatbar.jsNot Applicable24,23211-Mar-200602:17Not ApplicableSP2
Ctrl_formatbar20.htcNot Applicable26,69614-Feb-200600:50Not ApplicableSP2
Ctrl_freebusy.cssNot Applicable2,18710-Oct-200601:50Not ApplicableSP2
Ctrl_freebusy.htcNot Applicable1,34910-Oct-200601:50Not ApplicableSP2
Ctrl_freebusy.jsNot Applicable41,87010-Oct-200601:50Not ApplicableSP2
Ctrl_message.htcNot Applicable3,06810-Oct-200601:50Not ApplicableSP2
Ctrl_message.jsNot Applicable21,75310-Oct-200601:50Not ApplicableSP2
Ctrl_message20.htcNot Applicable21,95814-Feb-200600:50Not ApplicableSP2
Ctrl_mimeformatbar.htcNot Applicable6,63610-Oct-200601:50Not ApplicableSP2
Ctrl_mimeformatbar.jsNot Applicable14,16011-Mar-200602:17Not ApplicableSP2
Ctrl_notify.htcNot Applicable1,35210-Oct-200601:50Not ApplicableSP2
Ctrl_notify.jsNot Applicable67504-May-200501:47Not ApplicableSP2
Ctrl_poll.jsNot Applicable7,38304-May-200501:47Not ApplicableSP2
Ctrl_reminder.htcNot Applicable1,35110-Oct-200601:50Not ApplicableSP2
Ctrl_reminder.jsNot Applicable11,23510-Oct-200601:50Not ApplicableSP2
Ctrl_tabpages.htcNot Applicable86410-Oct-200601:50Not ApplicableSP2
Ctrl_tabpages.jsNot Applicable2,31910-Oct-200601:50Not ApplicableSP2
Ctrl_tree.htcNot Applicable2,73610-Oct-200601:50Not ApplicableSP2
Ctrl_tree.jsNot Applicable35,04710-Oct-200601:50Not ApplicableSP2
Ctrl_tree_pf.htcNot Applicable2,47010-Oct-200601:50Not ApplicableSP2
Ctrl_tree_pf.jsNot Applicable33,89110-Oct-200601:50Not ApplicableSP2
Ctrl_tree_pf.xslNot Applicable1,90914-Dec-200420:57Not ApplicableSP2
Ctrl_view.htcNot Applicable3,11510-Oct-200601:50Not ApplicableSP2
Ctrl_view.jsNot Applicable98,03610-Oct-200601:50Not ApplicableSP2
Ctrl_view.xslNot Applicable42,53314-Dec-200420:57Not ApplicableSP2
Davex.dll6.5.7651.541,131,00810-Oct-200602:57x86SP2
Dlg_anr.jsNot Applicable7,87410-Oct-200601:50Not ApplicableSP2
Dlg_editname.jsNot Applicable8,52004-May-200501:47Not ApplicableSP2
Dlg_editrule.jsNot Applicable27,75010-Oct-200601:50Not ApplicableSP2
Dlg_editsignature.jsNot Applicable5,97910-Oct-200601:50Not ApplicableSP2
Dlg_gal.jsNot Applicable25,04310-Oct-200601:50Not ApplicableSP2
Dlg_gallookup.jsNot Applicable7,23904-May-200501:47Not ApplicableSP2
Dlg_junk.jsNot Applicable9,84810-Oct-200601:50Not ApplicableSP2
Dlg_movecopy.jsNot Applicable6,19110-Oct-200601:50Not ApplicableSP2
Dlg_newfolder.jsNot Applicable3,75210-Oct-200601:50Not ApplicableSP2
Dlg_options.jsNot Applicable22,71010-Oct-200601:50Not ApplicableSP2
Dlg_recurrence.jsNot Applicable23,77504-May-200501:47Not ApplicableSP2
Dlg_reminder.jsNot Applicable37,11910-Oct-200601:50Not ApplicableSP2
Dlg_rules.jsNot Applicable11,62510-Oct-200601:50Not ApplicableSP2
Dlg_spell.jsNot Applicable19,54710-Oct-200601:50Not ApplicableSP2
Dlg_taskrecurrence.jsNot Applicable27,58604-May-200501:47Not ApplicableSP2
Dl_appointment.jsNot Applicable11,85604-May-200501:47Not ApplicableSP2
Dl_composeapptrecurr.jsNot Applicable9,38104-May-200501:47Not ApplicableSP2
Dl_composecommon.jsNot Applicable5,11710-Oct-200601:50Not ApplicableSP2
Dl_composetaskrecurr.jsNot Applicable17,56104-May-200501:47Not ApplicableSP2
Dl_contact.jsNot Applicable8,18021-Feb-200602:17Not ApplicableSP2
Dl_folderview.jsNot Applicable5,20804-May-200501:47Not ApplicableSP2
Dl_junk.jsNot Applicable5,04010-Oct-200601:50Not ApplicableSP2
Dl_misc.jsNot Applicable9,34010-Oct-200601:50Not ApplicableSP2
Dl_options.jsNot Applicable6,91710-Oct-200601:50Not ApplicableSP2
Dl_task.jsNot Applicable19,63810-Oct-200601:50Not ApplicableSP2
Exoledb.dll6.5.7651.542,610,68809-Oct-200614:27x86SP2
Frm_attach.jsNot Applicable5,50810-Oct-200601:50Not ApplicableSP2
Frm_composeappt.jsNot Applicable37,81010-Oct-200601:50Not ApplicableSP2
Frm_composecdl.jsNot Applicable17,27910-Oct-200601:50Not ApplicableSP2
Frm_composecontact.jsNot Applicable36,41410-Oct-200601:50Not ApplicableSP2
Frm_composecontact20.jsNot Applicable29,04014-Feb-200600:50Not ApplicableSP2
Frm_composenote.jsNot Applicable19,59510-Oct-200601:50Not ApplicableSP2
Frm_composenote20.jsNot Applicable17,04314-Feb-200600:50Not ApplicableSP2
Frm_composepost.jsNot Applicable13,32110-Oct-200601:50Not ApplicableSP2
Frm_composetask.jsNot Applicable41,15610-Oct-200601:50Not ApplicableSP2
Frm_forwardmeeting.jsNot Applicable8,01810-Oct-200601:50Not ApplicableSP2
Frm_logoff.jsNot Applicable69610-Oct-200601:50Not ApplicableSP2
Frm_mimecommon.jsNot Applicable34,11410-Oct-200601:50Not ApplicableSP2
Frm_mimenote.jsNot Applicable63,08810-Oct-200601:50Not ApplicableSP2
Frm_mimepreviewpane.jsNot Applicable5,82710-Oct-200601:50Not ApplicableSP2
Frm_previewpane.jsNot Applicable3,81510-Oct-200601:50Not ApplicableSP2
Frm_readappt.jsNot Applicable16,00310-Oct-200601:50Not ApplicableSP2
Frm_readnote.jsNot Applicable7,70510-Oct-200601:50Not ApplicableSP2
Frm_readpost.jsNot Applicable6,47910-Oct-200601:50Not ApplicableSP2
Frm_readreports.jsNot Applicable4,41810-Oct-200601:50Not ApplicableSP2
Frm_readtask.jsNot Applicable6,72710-Oct-200601:50Not ApplicableSP2
Owaprint.cssNot Applicable2,69610-Oct-200601:50Not ApplicableSP2
Owastyle.cssNot Applicable13,58610-Oct-200601:50Not ApplicableSP2
Owastyledl.cssNot Applicable2,18710-Oct-200601:50Not ApplicableSP2
Pdec.htcNot Applicable2,55514-Feb-200600:50Not ApplicableSP2
Pdec.jsNot Applicable16,06911-Mar-200600:51Not ApplicableSP2
Pdec30.htcNot Applicable2,77510-Oct-200601:50Not ApplicableSP2
Pdec30.jsNot Applicable16,25410-Oct-200601:50Not ApplicableSP2
Preload.htmNot Applicable6,31010-Oct-200601:50Not ApplicableSP2
Setupmcl.exe5.3.18.6319,30410-Oct-200616:52x86SP2
Sps.cssNot Applicable1,39904-May-200501:47Not ApplicableSP2
Style-large30.cssNot Applicable38204-May-200501:47Not ApplicableSP2
Style30.cssNot Applicable38204-May-200501:47Not ApplicableSP2
Tf_galfind.xslNot Applicable8,63426-Jul-200615:23Not ApplicableSP2
Tf_messages.xslNot Applicable11,61014-Dec-200420:57Not ApplicableSP2
Tf_twoline.xslNot Applicable10,67701-Feb-200600:36Not ApplicableSP2
Util_addrval.jsNot Applicable2,11410-Oct-200601:50Not ApplicableSP2
Util_buttons.jsNot Applicable6,60610-Oct-200601:50Not ApplicableSP2
Util_calendar.jsNot Applicable4,50810-Oct-200601:50Not ApplicableSP2
Util_calmessaging.htcNot Applicable87710-Oct-200601:50Not ApplicableSP2
Util_calmessaging.jsNot Applicable10,44310-Oct-200601:50Not ApplicableSP2
Util_forms.jsNot Applicable26,28110-Oct-200601:50Not ApplicableSP2
Util_mimemsg.jsNot Applicable11,29710-Oct-200601:50Not ApplicableSP2
Util_owa.jsNot Applicable23,44310-Oct-200601:50Not ApplicableSP2
Util_recipients.jsNot Applicable18,81710-Oct-200601:50Not ApplicableSP2
Util_view.jsNot Applicable37,67610-Oct-200601:50Not ApplicableSP2
Vw_calendar.jsNot Applicable9,84610-Oct-200601:50Not ApplicableSP2
Vw_calendarpart.cssNot Applicable1,40110-Oct-200601:50Not ApplicableSP2
Vw_calendarpart.jsNot Applicable83010-Oct-200601:50Not ApplicableSP2
Vw_contact.jsNot Applicable2,45110-Oct-200601:50Not ApplicableSP2
Vw_dumpster.jsNot Applicable3,25610-Oct-200601:50Not ApplicableSP2
Vw_message.jsNot Applicable14,70110-Oct-200601:50Not ApplicableSP2
Vw_messagepart.jsNot Applicable1,95704-May-200501:47Not ApplicableSP2
Vw_navbar.jsNot Applicable46,45610-Oct-200601:50Not ApplicableSP2
Vw_search.jsNot Applicable10,43310-Oct-200601:50Not ApplicableSP2
Vw_task.jsNot Applicable7,18010-Oct-200601:50Not ApplicableSP2
Vw_taskpart.jsNot Applicable4,62510-Oct-200601:50Not ApplicableSP2
Webrstr.dll6.5.7651.54100,86410-Oct-200601:49x86SP2
Wmtemplates.dll6.5.7651.545,593,60010-Oct-200601:49x86SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 923411 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbautohotfix kbexpertiseadvanced kberrmsg kbdbcs kbexchangeowa kbHotfixServer kbqfe kbfix kbbug KB923411

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