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Error message when you run an application that uses the Active Accessibility Text Services APIs to retrieve text that is being processed on a Windows XP-based computer: "Microsoft Office Word has encountered a problem and needs to close"
Article ID: 923712 - View products that this article applies to.
On a Windows XP-based computer that has Microsoft Office 2003 installed, you run an application that uses the Active Accessibility Text Services APIs to retrieve the text that is being processed. When this application is running, the Winword.exe process crashes. Additionally, you may receive the following error message:
When you click What data does this error report contain? in the error box, the following information is displayed: Note This problem does not occur in the other Office applications.
Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience
This issue occurs because of an access violation in the Msaatext.dll file. This access violation occurs when the application uses the IAccClientDocMgr interface and the ItextStoreAnchor interface.
To retrieve the text that is being processed, use an application that is based on Microsoft Windows Text Services Framework.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Text Services Framework, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms629032.aspxFor more information about Microsoft Active Accessibility, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms697707.aspxFor more information about the ItextStoreAnchor interface, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms538453.aspxFor more information about theText Services APIs, visit the following Microsoft Web site: