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How to troubleshoot a failed installation of the Beta 2 Technical Refresh update for 2007 Microsoft Office suites
Article ID: 923718 - View products that this article applies to.
This article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:
(http://support.microsoft.com/kb/2438651)How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
NoticeIf you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:
2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
This article describes how to troubleshoot a failed installation of the Beta 2 Technical Refresh (B2TR) update for 2007 Microsoft Office suites. Try these troubleshooting steps before you remove and then reinstall 2007 Office suites Beta 2.
If you have encountered a failure when you try to install the B2TR update, we recommend that you follow these steps:
Note You may be asked to supply a compressed file that contains log files and screenshots of any error messages.
If you cannot install the update after you follow these troubleshooting steps and refer to the Microsoft Office newsgroups, you may have to remove the 2007 Office installation from the computer. A failed update can sometimes result in the inability to remove 2007 Office suites. Therefore, if you cannot remove 2007 Office suites, check the Microsoft Office newsgroups for information about how to manually remove 2007 Office suites from the computer.
Note At this point of the beta program, a failure during the installation of an update will not result in a rollback of the update. Additionally, the B2TR update cannot be removed without removing the complete 2007 Office suites installation.
Step 1: Empty the Temp folderTo empty the Temp folder, follow these steps:
Step 2: Verify that at least 2 gigabytes of free disk space is availableTo install the B2TR update, you must have at least 2 gigabytes (GB) of free disk space that is available. The installation process requires this space for temporary and permanent caching of the updated files.
To verify that there is at least 2 GB of free disk space that is available, follow these steps:
Step 3: Enable loggingUpdates for 2007 Office suites use the Windows Installer technology in addition to the controlling logic of the update. To gather the information that Microsoft needs in order to determine the cause of a failure, you may have to enable two types of logging.
Note By default, logging is not enabled. This keeps the disk space that is required to a minimum.
Enable Windows Installer loggingTo enable Windows Installer logging, follow these steps:
Note If you are running Microsoft Windows XP Home Edition, you cannot follow these steps. This is because Windows XP Home Edition does not contain the Gpedit.msc file. In this case, use the alternative method that is described in the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/314852/ )How to enable Windows Installer logging in Window XP
Enable update controller logging by using a command line switchTo log the update controller activity, you must add a command line switch when you start the update. If you opened the update and did not save the update when you first downloaded it, you must download the update again, click Save, and then save the update locally. You can also open a Windows Explorer window to the destination folder. To do this, click Open Folder instead of Open.
To start the downloaded update by using the command line switch that is required to create a log file that is named B2tr.log, follow these steps:
How to create a compressed file for log files and screenshotsBecause log files and screenshots can become very large, we recommend that you put them in a compressed (zipped) folder file before you share them. To do this, follow these steps:
Article ID: 923718 - Last Review: April 26, 2013 - Revision: 6.0