文章編號: 923718 - 上次校閱: 2010年12月30日 - 版次: 1.0

How to troubleshoot a failed installation of the Beta 2 Technical Refresh update for 2007 Microsoft Office suites

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2438651 如何疑難排解當您安裝、 解除安裝，或升級在 Windows 電腦上的程式時，可能會發生的問題? (http://support.microsoft.com/kb/2438651/ )

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簡介

This article describes how to troubleshoot a failed installation of the Beta 2 Technical Refresh (B2TR) update for 2007 Microsoft Office suites. Try these troubleshooting steps before you remove and then reinstall 2007 Office suites Beta 2.

備忘稿
  • Beta software does not necessarily display the same high level of stability that shipped Microsoft programs display. Therefore, beta testers may experience problems with 2007 Office suites Beta 2 programs that could potentially result in the loss, corruption, or destruction of existing data. This beta testing release is not appropriate for use in a production environment. We strongly recommend that you back up your existing data before you install and run the update.
  • There is no product support for 2007 Office suites Beta 2 programs. You are welcome to participate in a Microsoft Office newsgroup to share your 2007 Office suites Beta 2 experiences with other users and to ask for advice. To find a Microsoft Office Newsgroup, visit the following Microsoft Web site:
    http://www.microsoft.com/office/community/en-us/default.mspx (http://www.microsoft.com/office/community/en-us/default.mspx)
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其他相關資訊

If you have encountered a failure when you try to install the B2TR update, we recommend that you follow these steps:
  1. Empty the Temp folder.
  2. Verify that sufficient disk space is available.
  3. Try to reinstall the update with logging enabled.
If you encounter a failure when you try to reinstall the B2TR update, review the Microsoft Office newsgroups to determine whether the problem was already reported. If the problem was not reported, you can report the problem. Additionally, you can request help from the other newsgroup members.

附註You may be asked to supply a compressed file that contains log files and screenshots of any error messages.

If you cannot install the update after you follow these troubleshooting steps and refer to the Microsoft Office newsgroups, you may have to remove the 2007 Office installation from the computer. A failed update can sometimes result in the inability to remove 2007 Office suites. Therefore, if you cannot remove 2007 Office suites, check the Microsoft Office newsgroups for information about how to manually remove 2007 Office suites from the computer.

附註At this point of the beta program, a failure during the installation of an update will not result in a rollback of the update. Additionally, the B2TR update cannot be removed without removing the complete 2007 Office suites installation.
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Step 1: Empty the Temp folder

To empty the Temp folder, follow these steps:
  1. Exit all programs.
  2. 按一下啟動按一下執行類型cmd /c /k del %temp%\*.* /q /s /f在開啟] 方塊，然後按一下確定.
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Step 2: Verify that at least 2 gigabytes of free disk space is available

To install the B2TR update, you must have at least 2 gigabytes (GB) of free disk space that is available. The installation process requires this space for temporary and permanent caching of the updated files.

For more information about the system requirements for 2007 Office suites, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/products/HA101668651033.aspx (http://office.microsoft.com/en-us/products/HA101668651033.aspx)
To verify that there is at least 2 GB of free disk space that is available, follow these steps:
  1. 開啟My Computer.
  2. Right-click the drive on which Microsoft Windows is installed, and then click屬性.
  3. 在Generaltab, verify that at least 2 GB of free disk space is available on the drive that contains the Windows folder. The Windows folder name includes the %windir% environment variable. If there is less than 2 GB of free disk space that is available, free some disk space. To do this, remove some nonessential programs by using Add or Remove Programs in Control Panel. Alternatively, use the Disk Cleanup tool.

    To use the Disk Cleanup tool, click啟動指向所有的程式指向Accessories指向System Tools然後按一下Disk Cleanup.
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Step 3: Enable logging

Updates for 2007 Office suites use the Windows Installer technology in addition to the controlling logic of the update. To gather the information that Microsoft needs in order to determine the cause of a failure, you may have to enable two types of logging.

附註By default, logging is not enabled. This keeps the disk space that is required to a minimum.

Enable Windows Installer logging

To enable Windows Installer logging, follow these steps:
  1. 按一下啟動按一下執行類型gpedit.msc在開啟] 方塊，然後按一下確定to start the Group Policy Object Editor.
  2. 展開Computer Configuration.
  3. 展開Administrative Templates.
  4. 展開Windows Components.
  5. 按一下Windows Installer.
  6. 連按兩下Logging.
  7. 在Logging方塊類型voicewarmup.
  8. 按一下確定.
When the Windows Installer program is invoked during the installation process, a log file is created in the%temp%folder. The log file has a randomly generated name that starts withMSIand ends with.log.

附註If you are running Microsoft Windows XP Home Edition, you cannot follow these steps. This is because Windows XP Home Edition does not contain the Gpedit.msc file. In this case, use the alternative method that is described in the following article in the Microsoft Knowledge Base:
314852? (http://support.microsoft.com/kb/314852/ ) How to enable Windows Installer logging in Window XP

Enable update controller logging by using a command line switch

To log the update controller activity, you must add a command line switch when you start the update. If you opened the update and did not save the update when you first downloaded it, you must download the update again, click儲存, and then save the update locally. You can also open a Windows Explorer window to the destination folder. To do this, clickOpen Folderinstead of開啟.

To start the downloaded update by using the command line switch that is required to create a log file that is named B2tr.log, follow these steps:
  1. In Windows Explorer, open the folder that contains the downloaded update.
  2. 按一下啟動按一下執行, and then press DELETE to clear the contents of the開啟方塊。
  3. In Windows Explorer, drag the downloaded file to the開啟方塊。 This will automatically populate the開啟box with the path and the file name of the update file.
  4. Click in the path in the開啟box, and then press END. This will take you to the end of the path in the開啟方塊。
  5. Press the SPACEBAR one time, and then type/log:%temp%\B2tr.log.
  6. 按一下確定.
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How to create a compressed file for log files and screenshots

Because log files and screenshots can become very large, we recommend that you put them in a compressed (zipped) folder file before you share them. 要這麼做，請您執行下列步驟：：
  1. 按一下啟動按一下執行類型%temp%在開啟] 方塊，然後按一下確定.
  2. Right-click in theTempwindow, point to新然後按一下Text Document.
  3. 型別Logfiles.txt並按下 ENTER。
  4. Right-click theLogfiles.txtfile, point toSend To然後按一下Compressed (zipped) Folder. This will create a new file that is namedLogfile.zip.
選取您想要的記錄檔或螢幕擷取畫面檔案。 然後，將它們拖曳到 Logfile.zip 檔案。 檔案將會自動新增到 [壓縮的 (zipped) 資料夾的檔案。 新增您想要的所有檔案之後，Logfile.zip 檔案應該準備要傳送電子郵件訊息中。 或者，Logfile.zip 檔案傳送到適當的新聞群組。
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這篇文章中的資訊適用於:
  • Microsoft Office Enterprise 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • Microsoft Office Groove 2007
  • Microsoft Office Forms Server 2007
  • Microsoft Office SharePoint Server 2007
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