The Microsoft Firewall service stops responding to client computer requests and Event IDs 7034, 14057, and 1000 are logged after you publish an Outlook Web Access server in ISA Server 2004 or in ISA Server 2006

View products that this article applies to.

Expand all | Collapse all

SYMPTOMS

After you publish a Microsoft Exchange Outlook Web Access server by using Microsoft Internet Security and Acceleration (ISA) Server 2004 or by using Microsoft Internet Security and Acceleration (ISA) Server 2006, you experience the following symptoms:

The Microsoft Firewall service stops responding to client computer requests.
The following events are logged in the Application log.

Event ID: 7034
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: Date
Time: Time
User: Not applicable
Computer: ServerName
Description: The Microsoft Firewall service terminated unexpectedly. It has done this 1 time(s).
Event ID: 14057
Event Type: Error
Event Source: Microsoft Firewall
Event Category: None
Event ID: 14057
Date: Date
Time: Time
User: Not applicable
Computer: ServerName
Description: The Firewall service stopped because an application filter module C:\Program Files\Microsoft ISA Server\w3filter.dll generated an exception code C0000005 in address 6471CD51 when function CompleteAsyncIO was called. To resolve this error, remove recently installed application filters and restart the service.
Event ID: 1000
Event Type: Error
Event Source: Microsoft ISA Server 2004
Event Category: None
Event ID: 1000
Date: Date
Time: Time
User: Not applicable
Computer: ServerName
Description: Faulting application wspsrv.exe, version 4.0.2165.594, stamp 43cd50a5, faulting module w3filter.dll, version 4.0.2165.594, stamp 43cd5092, debug? 0, fault address 0x0002cd51.
Note The version number that is reported in the event log may differ from those that are shown.

Back to the top

CAUSE

This problem occurs because of a code problem in the ISA Server forms-based authentication filter (Cookieauthfilter.dll). This code problem may cause the Microsoft Firewall service to crash.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest ISA Server service pack.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

954258 (http://support.microsoft.com/kb/954258/ ) How to obtain the latest Internet Security and Acceleration (ISA) Server 2006 service pack

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

891024 (http://support.microsoft.com/kb/891024/ ) How to obtain the latest ISA Server 2004 service pack

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top

REFERENCES

For more information about how to install ISA Server hotfixes and ISA Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

885957 (http://support.microsoft.com/kb/885957/ ) How to install ISA Server hotfixes and updates

Back to the top