Article ID: 923800 - View products that this article applies to.
This article discusses the Offline Crash Diagnostic tool for Microsoft Windows XP. This tool helps support professionals troubleshoot crashes (Stop errors) that you experience in Windows XP. The tool helps provide additional information about a crash.
The Offline Crash Diagnostic tool helps reduce the time that support professionals require to correct kernel crashes in Windows XP. This tool automatically identifies crash dump information on a computer. Then, the tool uploads the results to Microsoft for analysis. Additionally, the tool returns a response URL to help the support professional suggest corrective action.
Microsoft analyzes all Stop error reports. Microsoft prioritizes each report, depending on the number of customers who are affected by the Stop error that the report mentions. Then, Microsoft takes the following steps:
Obtain the Offline Crash Diagnostic toolThe diagnostic process starts when you call the support professional. The support professional determines whether a kernel crash causes the issue. If a kernel crash causes the issue, the support professional directs you to the following Microsoft Web site to download the latest version of the Offline Crash Diagnostic tool.
The following file is available for download from the Microsoft Download Center:
Download the WindowsXP-KB923800-ENU.exe package now.
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Release Date: April 24, 2007
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
Note After you download the WindowsXP-KB923800-ENU.exe file, save the file to a folder. Then, double-click the WindowsXP-KB923800-ENU.exe file to install the tool.
Run the Offline Crash Diagnostic toolAfter you save the WindowsXP-KB923800-ENU.exe file, follow these steps:
You can send the dump files directly to the support professional. Then, the support professional can examine the dump files by copying the dump files to the %Windir%\Minidump folder on another computer.
Modes of operationYou can run the diagnostic tool in wizard mode or in command-line mode.
Wizard modeIf you install the tool without saving the installer file, the installer automatically starts the tool in wizard mode. Then, tool guides you through the diagnostic process.
The tool shows a progress indicator as the dump files are sent to Microsoft. When Microsoft receives the files, the tool displays a dialog box that shows response IDs. The support professional can use these response IDs to develop a corrective action plan for you.
Command-line modeSupport professionals in an enterprise environment can use command-line mode to run the tool in a script. Command-line mode supports the following options:
C:\oca\files>OCADIAG.EXE Found 2 dump reports: Submitting dump reports: REPORT 0 :- File : C:\WINDOWS\Minidump\Mini020906-02.dmp Crash time : 2006-02-09 17:30:52 Status : Unsolved Submit time : 2006-05-31 10:24:05 Bucket : 0xA_nt!KiWaitTest+30 DefaultBucket : DRIVER_FAULT Response URL : http://oca.microsoft.com/resredir.aspx?sid=10 REPORT 1 :- File : C:\WINDOWS\Minidump\Mini020906-01.dmp Crash time : 2006-02-09 16:35:02 Status : Unsolved Submit time : 2006-05-31 10:24:37 Bucket : 0xA_nt!KiWaitTest+30 DefaultBucket : DRIVER_FAULT Response URL : http://oca.microsoft.com/resredir.aspx?sid=15 Summary: Problem ID: 10, 15
LimitationsThe Offline Crash Diagnostic tool is not intended to help you self-diagnose crashes. The tool is primarily intended to reduce support call times and to simplify how a support professional identifies crashes.
The Offline Crash Diagnostic tool cannot work without an Internet connection. The tool must be able to connect to the Microsoft Online Crash Analysis Web site to send data and to receive data.