Article ID: 923877 - View products that this article applies to.
When you use the Microsoft Antigen 9.0 for Exchange client to view items in the quarantine database, the quarantined items have an English (United States) date format (MM/DD/YYYY) instead of the date format that is configured in the regional settings on the server. Depending on local settings, messages that are quarantined might be lost if quarantine purging is configured and enabled. This is because certain messages might appear older than they really are. For example, a message that is quarantined on July 2, 2006 (MM/DD/YYYY) might be purged. This is because local settings might cause the date that the message was quarantined to instead appear as February 7, 2006 (DD/MM/YYYY).
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesThe following list contains prerequisites for the update:
Restart requirementThe hotfix installation automatically stops and restarts services. If services cannot be stopped, or if certain files are open, manually restart the computer to finish the hotfix installation.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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