When you try to open a folder in a Windows SharePoint Services 3.0 document library in Explorer View, the folder does not open

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Article ID: 923906 - View products that this article applies to.
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SYMPTOMS

When you try to open a folder in a Microsoft Windows SharePoint Services 3.0 document library in Explorer View, the folder does not open.

Specifically, this problem occurs when you connect to a document library in a Windows SharePoint Services 3.0 Web site by using Microsoft Internet Explorer. You browse a folder in the document library, and then you click Open with Windows Explorer on the Actions menu. However, nothing happens. Or, you receive the following message:
Your client does not support opening this list with Windows Explorer.

CAUSE

This issue occurs if the following conditions are true:
  • You are using Microsoft Internet Explorer 6.
  • The path of the folder contains more than 100 characters.

WORKAROUND

To work around this issue, use one of the following methods:
  • Apply hotfix 325355 for Internet Explorer 6. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    325355 You cannot access Word documents by using Outlook Web Access on a server that is running SharePoint Portal Server
  • Use Windows Internet Explorer 7. For more information about Windows Internet Explorer 7, visit the following Microsoft Web site:
    http://www.microsoft.com/windows/ie/default.mspx

MORE INFORMATION

The maximum length for a URL in Windows SharePoint Services 3.0 is 260 characters. Additionally, a file name or a folder name in a URL cannot contain more than 128 characters.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
923174 Error message when you use Explorer View in a document library in Windows SharePoint Services 3.0: "Unexpected error occurred" or "Explorer View requires Internet Explorer 5.0 or greater and Web Folders"

Properties

Article ID: 923906 - Last Review: July 9, 2007 - Revision: 1.6
APPLIES TO
  • Microsoft Office SharePoint Server 2007
  • Microsoft Windows SharePoint Services 3.0
  • Microsoft Office SharePoint Online
Keywords: 
kberrmsg kbexpertiseinter kbtshoot kbprb KB923906

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