Article ID: 923908 - Last Review: July 1, 2008 - Revision: 2.0 The stand-alone version of Outlook 2007 cannot be completely uninstalled after you perform a custom installation of a 2007 Office suiteOn This PageSYMPTOMSYou perform a custom installation of a 2007 Microsoft Office suite.
Then, you try to uninstall a prior stand-alone version of Microsoft Office Outlook 2007.
When you do this, the stand-alone version of Outlook 2007 cannot be completely uninstalled. Outlook 2007 is removed from Add or Remove Programs. However, the Outlook 2007 icon is still present on the desktop and on the Start menu. If you try to use either of these icons to start Outlook 2007, you may receive the following error message:
Cannot open your default e-mail folders. An unexpected error has occurred. MAPI was unable to load the information service EMSMDB.DLL. Be sure the service is correctly installed and configured. CAUSEThis issue occurs if the following conditions are true:
RESOLUTIONTo resolve this issue, you must repair your 2007 Office suite installation, or you must register a DLL. To repair your 2007 Office suite installation
To register a DLL
APPLIES TO
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