Disc recording software stops responding when you try to burn a disc on a Windows XP-based computer

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Article ID: 924051 - View products that this article applies to.
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SYMPTOMS

When you try to burn a disc on a Microsoft Windows XP-based computer, the burn fails. Additionally, you may experience symptoms that resemble either of the following:
  • When you try to burn a DVD disc, the progress bar reaches the end. However, the recording track still shows track 0. The burn does not progress beyond this point.
  • When you try to burn a music CD, the progress bar for the current track stops responding when the progress bar partially finishes. The burn does not progress beyond this point.
You do not receive an error message. The disc recording software stops responding.

This problem may occur if the following conditions are true:
  • The disc burner drive uses a Serial Advanced Technology Attachment (SATA) controller and the transfer mode is set to Direct Memory Access (DMA).
  • The computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset.

    Note To determine whether your computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset, follow these steps:
    1. Click Start, click Run, type devmgmt.msc, and then click OK.
    2. Double-click SCSI and RAID controllers.
    3. Right-click the listed controller, and then click Properties.

      Note If more than one controller is listed, you may have to repeat these steps for each controller.
    4. Click the Details tab.
    5. Select Hardware IDs in the list.
    6. Note the hardware ID that is listed for the device, and then use the following table to determine whether the computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset.
      Collapse this tableExpand this table
      Chipset Hardware ID
      SB450 Southbridge PCI\VEN_1002&DEV_4372
      SB600 Southbridge PCI\VEN_1002&DEV_4380

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Atapi.sys5.1.2600.299396,38411-Sep-200608:55x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 924051 - Last Review: August 29, 2007 - Revision: 2.1
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbwinxpsp3fix kbwinxppresp3fix kbfix kbhotfixserver kbqfe kbexpertisebeginner KB924051

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