FIX: You receive stop error 0x7E on a Windows Server 2003 computer that is running the Server for NFS service and that has McAfee VirusScan Enterprise 8.0i installed

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Article ID: 924083 - View products that this article applies to.
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SYMPTOMS

You receive stop error 0x7E on a Microsoft Windows Server 2003 computer when the following conditions are true:
  • The computer is running the Microsoft Server for Network File System (NFS) service.
  • McAfee VirusScan Enterprise 8.0i is installed on the computer.

CAUSE

This problem occurs when the Server for NFS service is stopped, and the NFS shares on the server are mounted and are being accessed by NFS clients.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart you computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTime
Nfssvc.exe8.0.2254.1756,32022-Sep-200602:05
Nfssvr.sys8.0.2254.17433,15222-Sep-200602:06
Windows_storage_server_2003-kb924083.msi1.00.0000449,53619-Oct-200617:39

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 924083 - Last Review: October 9, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Services for UNIX 3.5
  • Microsoft Windows Storage Server 2003
Keywords: 
kbautohotfix kbfix kbbug kbqfe KB924083

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