Article ID: 924105 - Last Review: October 1, 2007 - Revision: 2.3

You cannot view the related records that are associated with a child account and that are more than one level deep in Microsoft Dynamics CRM 3.0

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Expand all | Collapse all

SYMPTOMS

You cannot view the related records that are associated with a child account and that are more than one level deep after you install hotfix 919008 for Microsoft Dynamics CRM 3.0. You can view the related records that are one level deep.

This problem affects the following types of records:
  • Activities
  • Cases
  • Contracts
  • Invoices
  • Opportunities
  • Orders
  • Quotes
For more information about hotfix 919008, click the following article number to view the article in the Microsoft Knowledge Base:
919008  (http://support.microsoft.com/kb/919008/ ) The records that are associated to a child account do not appear when you set the "Include" option to "This Record Only," to "Related Records," or to "All Affiliated Records" in Microsoft Dynamics CRM 3.0
Back to the top

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
Back to the top

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Back to the top
APPLIES TO
  • Microsoft CRM 3.0
Back to the top
Keywords: 
kbfix kbbug kbhotfixserver kbqfe kbmbsmigrate KB924105
Back to the top