You cannot view the related records that are associated with a child account and that are more than one level deep in Microsoft Dynamics CRM 3.0

Article translations Article translations
Article ID: 924105
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Expand all | Collapse all

Symptoms

You cannot view the related records that are associated with a child account and that are more than one level deep after you install hotfix 919008 for Microsoft Dynamics CRM 3.0. You can view the related records that are one level deep.

This problem affects the following types of records:
  • Activities
  • Cases
  • Contracts
  • Invoices
  • Opportunities
  • Orders
  • Quotes
For more information about hotfix 919008, click the following article number to view the article in the Microsoft Knowledge Base:
919008 The records that are associated to a child account do not appear when you set the "Include" option to "This Record Only," to "Related Records," or to "All Affiliated Records" in Microsoft Dynamics CRM 3.0

Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 924105 - Last Review: June 20, 2014 - Revision: 3.0
Keywords: 
kbfix kbbug kbhotfixserver kbqfe kbmbsmigrate KB924105

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com