You cannot print a range of pages from any e-mail message in Outlook 2007

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Article ID: 924141 - View products that this article applies to.
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SYMPTOMS

You try to print a range of pages from an e-mail message in Microsoft Office Outlook 2007. However, there is no Page Range section in the Print dialog box. Therefore, you cannot print a range of pages. You can print only the whole message.

RESOLUTION

This issue was fixed in 2007 Microsoft Office Suite Service Pack 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
953195 Description of 2007 Microsoft Office Suite Service Pack 2 and of Microsoft Office Language Pack 2007 Service Pack 2

WORKAROUND

If you are unable to install 2007 Microsoft Office Suite Service Pack 2 at this time, use one of the following methods to work around this issue.

Method 1: Use Microsoft Office Word 2007

Copy the section of the e-mail that you want to print, paste this text into Word 2007, and then print the message.

Method 2: Use Internet Explorer to print HTML messages

If the e-mail message is in the HTML format, print the message in Internet Explorer. To do this, follow these steps:
  1. Open the e-mail message.
  2. On the Ribbon, click Other Actions, and then click View in Browser.

    Note If the Microsoft Office Outlook dialog box appears, click Yes.

    The message is displayed in Internet Explorer.
  3. Select the text that you want to print.
  4. On the File menu, click Print.
  5. In the Print dialog box, click Selection in the Page Range section, and then click Print.

Method 3: Save the message as a PDF document or as an XPS document

Save the e-mail message as a Portable Document Format (PDF) document or as an XML Paper Specification (XPS) document, and then print the document from the appropriate program.

Note For more information about how to save Outlook 2007 messages as a PDF or XPS document, see the "What's New in Microsoft Office Outlook 2007" topic in Outlook 2007 Help.

The following file is available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download the SaveAsPDFandXPS.exe package now.

To save an e-mail message as a PDF or an XPS document, follow these steps:
  1. Copy the e-mail contents to Word 2007 or to Excel 2007.
  2. Click the Microsoft Office Button, point to Save As, and then click PDF or XPS.
  3. In the File Name list, type or select a name for the document or the workbook.
  4. In the Save as type list, click PDF or XPS document.
  5. If you want to open the file immediately after you save it, click to select the Open file after publishing check box. This check box is available only if you have a PDF reader or an XPS viewer installed on your computer.
  6. Next to Optimize for, click Standard (publishing online and printing).
  7. Click OK, and then click Publish.
To view a PDF file, you must have a PDF reader installed on your computer. One such reader is the Acrobat Reader. This reader is available from Adobe Systems. For more information about the Acrobat Reader, visit the following Web site:
http://www.adobe.com
To view a file in XPS format, you must have a viewer. You can download a free viewer from the Microsoft Office Online Downloads page. To do this, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/downloads/default.aspx

MORE INFORMATION

In Outlook 2007, the only change in printing behavior from earlier versions of Outlook is related to HTML messages. In earlier versions of Outlook, HTML messages are printed by using the printing engine from Internet Explorer.

However, for Plain Text and Rich Text Formatted (RTF) messages, Outlook 2003 uses its own printing engine. This is the same behavior as occurs in Outlook 2007.

The following table summarizes the print range capabilities of Outlook.
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Outlook versionMessage formatPrint range capability
2007HTMLNo
2007RTFNo
2007Plain TextNo
2003 and earlier versionsHTMLYes
2003 and earlier versionsRTFNo
2003 and earlier versionsPlain TextNo
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

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Article ID: 924141 - Last Review: April 3, 2008 - Revision: 7.1
APPLIES TO
  • Microsoft Office Outlook 2007
Keywords: 
kbtshoot kbprint kbexpertisebeginner kbprb KB924141

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