Article ID: 924147 - Last Review: October 25, 2007 - Revision: 1.2

E-mail messages are sent to the Conndata\Badmail folder instead of to Exchange Server 2003 when you use the Novell GroupWise Gateway/Internet Agent program to handle incoming e-mail messages

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SYMPTOMS

You use the Novell GroupWise Gateway/Internet Agent program to handle incoming e-mail messages on a computer that is running Novell GroupWise. When you do this, you experience the following symptoms:
  • E-mail messages are not delivered to a computer that is running Microsoft Exchange Server 2003. Instead, the e-mail messages are delivered to the Conndata\Badmail folder.
  • The following events are logged in the Application log:

    Event ID 54201

    Event Type: Warning
    Event Source: MSExchangeGWISE
    Event Category: GroupWise to Exchange Conversion
    Event ID: 54201
    Date: date
    Time: time
    User: N/A
    Computer: Server_Name
    Description: Error {GRC:180c}: Cannot parse GroupWise message

    Event ID 41504

    Event Type: Error
    Event Source: MSExchangeGWISE
    Event Category: GroupWise to Exchange Conversion
    Event ID: 41504
    Date: date
    Time: time
    User: N/A
    Computer: Server_Name
    Description: Invalid GroupWise message. Moving item to BADMAIL queue.

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RESOLUTION

To resolve this issue, add the following entries to the Gwia.cfg file on the Novell GroupWise server:
/DIA
/ari-never
Note The Gwia.cfg file is located in the Sys/system folder.
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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
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Keywords: 
kbeventlog kbtshoot kbprb KB924147
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