The body of an e-mail message may appear to be blank when you open the message in Outlook 2003

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Article ID: 924159 - View products that this article applies to.
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SYMPTOMS

When you open an e-mail message in Microsoft Office Outlook 2003, the body of the message may appear to be blank.

CAUSE

This problem may occur when the following conditions are true:
  • The message format of the e-mail message is Plain Text.
  • You open the e-mail message from a personal folders (.pst) file.
  • The .pst file was created in Microsoft Outlook 2000.

RESOLUTION

To resolve this issue, install Microsoft Office 2003 Service Pack 2. For more information about Office 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
887616 Description of Office 2003 Service Pack 2


After you install Office 2003 Service Pack 2, messages that were affected by this problem appear correctly in Outlook 2003.

Note Messages that are affected by this problem appear correctly in Outlook 2000.

MORE INFORMATION

For more information about the Outlook 2003 issues that Office 2003 Service Pack 2 fixes, click the following article number to view the article in the Microsoft Knowledge Base:
906451 Issues that are fixed in Outlook 2003 by Office 2003 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 924159 - Last Review: September 20, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Outlook 2003
Keywords: 
kbtshoot kbbug kbfix kbprb KB924159

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