When you try to mount a mailbox store or a public folder
store in Microsoft Exchange 2000 Server or in Microsoft Exchange Server 2003, you experience the following symptoms:
This problem occurs if an incorrect drive letter is set for
the Exchange database files or for the log files. Error code 0xfffffc01
indicates that a drive letter has changed for the Exchange database files or
for the log files.
Alternatively, this problem may occur if antivirus software is blocking write access to the drives that contain the Exchange database or the transaction log files. To determine if your Antivirus software is causing this problem, temporarily disable the antivirus software in the Services console. Then, try to mount the affected databases. If the databases mount successfully, contact the antivirus vendor for the latest build of the software.
To resolve this problem if an incorrect drive letter is set for
the Exchange database files or for the log files, verify the database path and the
log file path by using Exchange System Manager. To do this, follow these steps:
- Start Exchange System Manager. To do this, click
Start, point to Programs, point to
Microsoft Exchange, and then click System
- If administrative groups are displayed in Exchange System
Manager, expand Administrative Groups, and then expand the
administrative group in which you experience the problem.
- Expand Servers, and then expand the server
on which you experience the problem.
- Right-click the storage group that contains the store that
you cannot mount, and then click Properties.
- On the General tab, examine the path that
appears in the Transaction log location box. Then, examine the
path that appears in the System path location box.
If these paths are incorrect, click Browse to locate the
folder that contains the transaction log files or the database files. By
default, the transaction log files and the database files are located in the
- Click OK.
- Follow steps 3 through 5 for each storage group that may be
present to verify the database path and the transaction log file path.
- After you verify the database path and the transaction log
file path for each storage group, verify the database paths for each store in
each storage group. To do this, follow these steps:
- Expand a storage group. For example, expand
First Storage Group.
(ServerName), and then click
- Click the Database tab, and then
verify the path that appears in the Exchange database box.
Then, verify the path that appears in the Exchange streaming
- If a particular path is incorrect, click
Browse to locate the correct folder for the database file. By
default, the Exchange database file (.edb) and the Exchange streaming database
file (.stm) are located in the following folder:
- Click OK.
- Follow steps 8b through 8e to verify the paths for each
mailbox store or public folder store that is present in each storage
- Mount the mailbox store or the public folder store.
For more information, click the following article numbers to
view the articles in the Microsoft Knowledge Base:
Cannot mount mailbox or public store and event ID 491 occurs
You receive a c1041724 or c1041722 error message when you try to mount an Exchange 2000 Server mailbox store
Article ID: 924172 - Last Review: October 25, 2007 - Revision: 1.3
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
|kbeventlog kbfilesystems kbtshoot kberrmsg kbprb KB924172|