Article ID: 924216 - View products that this article applies to.
Source: Microsoft Support
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.
While trying to sync with the Exchange server we receives following error message on the Mobile device:
Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator. Support Code: 0x85010004
We will receive this error message if we have a Firewall and not allowed a Rule on the Firewall for Microsoft-Server-ActiveSync
If customer has a ISA firewall inform the customer to add rule to allow Microsoft-Server-ActiveSync and that will resolve the issue
We receive this error, if the customer has a firewall and rule is not created on the Firewall for Microsoft-Server-ActiveSync
Create a rule on the Firewall which will allow Microsoft-Server-ActiveSync traffic to pass through it and that will resolve the issue
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