XCSI/PRE/E2K3/Unable to synchronize with Exchange server using Active Sync

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Article ID: 924216 - View products that this article applies to.
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Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.

SYMPTOMS

While trying to sync with the Exchange server we receives following error message on the Mobile device:

Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator. Support Code: 0x85010004

RESOLUTION

We will receive this error message if we have a Firewall and not allowed a Rule on the Firewall for Microsoft-Server-ActiveSync

If customer has a ISA firewall inform the customer to add rule to allow Microsoft-Server-ActiveSync and that will resolve the issue

We receive this error, if the customer has a firewall and rule is not created on the Firewall for Microsoft-Server-ActiveSync

Create a rule on the Firewall which will allow Microsoft-Server-ActiveSync traffic to pass through it and that will resolve the issue

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MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE FOR ANY PURPOSE. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

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Properties

Article ID: 924216 - Last Review: October 25, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbprb kbtshoot kbrapidpub KB924216

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