Article ID: 924229 - View products that this article applies to.
Source: Microsoft Support
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.
Outlook 2003 users are experiencing slowness when switching between Messages and Folder views. Typically it takes an additional 3-7 seconds to display the message.
Users could also see delays when swapping between an Open message and the Main Outlook application window.
We found that a third party add in was causing the delays. The Third party add in is Salesforce. Once we Uninstalled the Salesforce Application there were no issues with Slowness or Delays in opening messages or swapping between an Open message and the Outlook applicaiton window.
Version of Salesforce that is Running: 22.214.171.124
My Customer is currently working with Salesforce for additional tweaks that may correct the behavior and performance of Salesforce.
Some suggestions that did not seem to work for My customer but I am adding these in here for Reference.
If the user is under Outlook 2002:
If the user is under Outlook 2003:
There is also a Newer version of the Add in we are waiting on an update in it's use.
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