Source: Microsoft Support

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.

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Users are unable to move items from their inbox to other folders in their mailbox or to a .pst file.

ERROR MESSAGE (If applicable):

ENVIRONMENT:
Exchange Server 2003 Service Pack 1
Outlook 2003 Service Pack 1

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We discovered that the working folder for email conversion was located on a slow/busy drive.

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Followed the steps in KB822936 to move the working folder to a different disk.

1.	Start Registry Editor.
2.	Locate and then click the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
3.	In the right-side pane, double-click Working Directory:REG_SZ: Folder_Path.
4.	In the String Editor box, type the path of a folder on a faster drive, and then click OK.
5.	Close Registry Editor.

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822936 Message Flow to the Local Delivery Queue Is Very Slow (http://support.microsoft.com/default.aspx?scid=kb;en-us;822936)

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