You cannot move email items from Inbox folder to other folders

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Article ID: 924254 - View products that this article applies to.
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SYMPTOMS

You cannot move certain email items from theInbox folder to other folders in your mailbox or to a .pst file, Additionally, you may receive the following error message:

Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

CAUSE

This issue occurs because the working folder for e-mail conversion was located on a slow/busy drive.

RESOLUTION

To resolve this issue, follow the steps mentioned in KB article number 822936.
  1. Start Registry Editor.
  2. Locate and then click the following key in the registry:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\Working Directory
  3. In the right-side pane, double-click Folder_Path.
  4. In the String Editor box, type the path of a folder on a faster drive, and then click OK.
  5. Close Registry Editor.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
822936 Message Flow to the Local Delivery Queue Is Very

Properties

Article ID: 924254 - Last Review: October 25, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbprb kbtshoot KB924254

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