FIX: The RPC_E_DISCONNECTED error code may be returned intermittently when you call a method for a remote DCOM object or for a COM+ object

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SYMPTOMS

When you call a method for a remote DCOM object or for a Microsoft COM+ object, the RPC_E_DISCONNECTED error code may be returned intermittently.

Note The RPC_E_DISCONNECTED error code corresponds to the value 0x80010108. The RPC_E_DISCONNECTED error code contains the following message text:

The object invoked has disconnected from its clients.

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CAUSE

This problem occurs when the RPCSS service does not ping remote sets at the required two-minute interval.

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RESOLUTION

Update information

To resolve this problem, obtain the appropriate update. To obtain the updates, visit the following Microsoft Download Center Web sites:

Update for Microsoft Windows 2000 (KB924432)
http://www.microsoft.com/downloads/details.aspx?FamilyId=80757FB8-5DD7-42D5-B2D7-BFB9F954DC75 (http://www.microsoft.com/downloads/details.aspx?FamilyId=80757FB8-5DD7-42D5-B2D7-BFB9F954DC75)

Update for Microsoft Windows Server 2003 (KB924432)
http://www.microsoft.com/downloads/details.aspx?FamilyId=A3E9B6C4-62D1-4338-854E-436EDC83805A (http://www.microsoft.com/downloads/details.aspx?FamilyId=A3E9B6C4-62D1-4338-854E-436EDC83805A)

Update for Microsoft Windows Server 2003 for Itanium-based Systems (KB924432)
http://www.microsoft.com/downloads/details.aspx?FamilyId=3D15AFF4-4235-493D-B4E2-1F8A74D07CA2 (http://www.microsoft.com/downloads/details.aspx?FamilyId=3D15AFF4-4235-493D-B4E2-1F8A74D07CA2)

Update for Microsoft Windows Server 2003 x64 Edition (KB924432)
http://www.microsoft.com/downloads/details.aspx?FamilyId=08461897-A120-46E9-8D13-D2A32BF764ED (http://www.microsoft.com/downloads/details.aspx?FamilyId=08461897-A120-46E9-8D13-D2A32BF764ED)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.