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Error message when you try to install a 2007 Office program: "Setup is unable to proceed"

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Article ID:924459
Last Review:October 15, 2007
Revision:3.5

SYMPTOMS

When you try to install a 2007 Microsoft Office program, the program is not installed. Additionally, you receive one of the following error messages, depending on the version of Microsoft Windows that you are running:

Microsoft Windows XP and Microsoft Windows XP Service Pack 1 (SP1)
Setup is unable to proceed due to the following error(s):
To install and use this product on a computer, the computer must run at least Microsoft Windows XP Service Pack 2 (SP2). To install and use this product on a server computer, the server must run at least Microsoft Windows Server 2003 Service Pack 1 (SP1).
Correct the issue(s) listed above and re-run setup.
Microsoft Windows 2000
Error
The specified program requires a newer version of Windows.
Microsoft Windows NT 4.0
Setup.exe - Entry Point Not Found
The procedure entry point CheckTokenMembership could not be located in the dynamic link library ADVAPI32.dll.
Microsoft Windows 98 or Microsoft Windows Millenium Edition
Error Starting Program - A required .DLL file, DBHHELP.DLL, was not found.
or
Error The specified program requires a newer version of Windows.

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CAUSE

This issue may occur when you try to install a 2007 Office program on a computer that is running any of the following Microsoft Windows operating systems:
•Microsoft Windows XP Service Pack 1 or earlier versions
•Microsoft Windows Server 2003 (the original release version)
•Microsoft Windows 2000 Server
•Microsoft Windows NT 4.0 or earlier versions
•Microsoft Windows Millennium Edition
•Microsoft Windows 98 Second Edition or earlier versions
•Microsoft Windows 95
•Any other operating system that is not supported

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RESOLUTION

To resolve this issue, install the 2007 Office program on a computer that is running one of the following Microsoft Windows operating systems:
•Microsoft Windows Vista
•Microsoft Windows XP Service Pack 2 or later versions
•Microsoft Windows Server 2003 Service Pack 1 or later versions

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MORE INFORMATION

For more information about Windows XP Service Pack 2 or later versions, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack
For more information about Windows Server 2003 Service Pack 1 or later versions, click the following article number to view the article in the Microsoft Knowledge Base:
889100 (http://support.microsoft.com/kb/889100/) How to obtain the latest service pack for Windows Server 2003

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APPLIES TO
•Microsoft Office Professional Plus 2007
•Microsoft Office Enterprise 2007
•Microsoft Office Ultimate 2007
•Microsoft Office Professional 2007
•Microsoft Office Standard 2007
•Microsoft Office Home and Student 2007
•Microsoft Office Basic 2007

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Keywords: 
kberrmsg kbtshoot kbsetup kbprb kbexpertisebeginner KB924459

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