The Media Center window is white when you switch to live TV in Windows XP Media Center Edition 2005

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Article ID: 924541 - View products that this article applies to.
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SYMPTOMS

When you press the Live TV button on the Media Center remote to watch live TV in Microsoft Windows XP Media Center Edition 2005, or when you press CTRL+T on the keyboard to watch live TV in Windows XP Media Center Edition 2005, you see a white screen instead of the expected TV program. You can hear the audio for the TV program. However, you see a white screen instead of the video.

You may experience this problem in the following scenario. You listen to music in My Music with visualizations turned on. Then, you press the Live TV button on the Media Center remote several times to switch to live TV.

You may also experience this problem in the following scenario. You listen to music in My Music with visualizations turned on. Then, you press CTRL+T on the keyboard several times to switch to live TV.

Note You do not experience this problem if you press the Live TV button one time to switch to live TV. Also, you do not experience this problem if you press CTRL+T on the keyboard only one time to switch to live TV.

WORKAROUND

To work around this problem, press the Live TV button on the Media Center remote one time to switch to live TV. Alternatively, press CTRL+T on the keyboard only one time to switch to live TV.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

Properties

Article ID: 924541 - Last Review: February 7, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Windows XP Media Center Edition 2005
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