Antigen 9.0 for Exchange performance counters do not report data in Performance Monitor

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Article ID: 924600 - View products that this article applies to.
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SYMPTOMS

When you use Performance Monitor to select counters of the Antigen Scan object in Microsoft Antigen 9.0 for Exchange, the performance data is not reported in the counter view.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

The hotfix installation automatically stops and restarts services. If services cannot be stopped, or if files are open, manually restart the computer to finish the hotfix installation.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Antigenpmdll.dll9.0.1055.21195,58428-Aug-200609:20x86
Sfxcab.exe9.0.1055.2136,86430-Aug-200601:51x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem also occurs when you use the Operator Console on a computer that has the Microsoft Operations Manager (MOM) 2005 Management Pack for Antigen installed.

Properties

Article ID: 924600 - Last Review: June 14, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Antigen for Exchange
Keywords: 
kbautohotfix kbqfe kbhotfixserver KB924600

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