Article ID: 924608 - View products that this article applies to.
When you try to open a shared folder to which you have delegate access in Microsoft Entourage 2004 for Mac, you experience one of the following symptoms:
This issue occurs if the e-mail address that you used to open the shared folder does not match the primary e-mail address for the user who owns the shared folder.
Additionally, you will experience this issue if the following conditions are true:
To work around this issue, use one of the following methods.
Use the primary e-mail address to open the shared folder
Use the full URL to open the shared folder
Add a secondary SMTP addressIf users have more than one e-mail alias, you can add a secondary SMTP address to the user objects in the Active Directory service that includes this alias. If the server has different domain names, add different combinations of user addresses and domain names.
For example, all users have a primary SMTP alias, User_alias_1, and a primary domain, domain_name_1. All users also have a secondary SMTP alias, User_alias_2, and a secondary domain name, domain_name_2. To prevent confusion over the multiple user e-mail addresses, in addition to the primary address of User_alias_1@domain_name_1 and the secondary address of User_alias_2@domain_name_2, add the following secondary addresses:
We recommend that you use identical Microsoft Windows user names and Exchange mailbox aliases. Additionally, we recommend that the user e-mail aliases for the default SMTP address match the Exchange mailbox aliases. Use the full domain name of the underlying main Windows domain as the domain name of the SMTP addresses. By following this approach, you will not experience any name resolution and authentication issues when you work with MAPI clients such as Microsoft Outlook. This approach will also prevent these issues when you work with WebDAV clients such as Microsoft Office Outlook Web Access and Microsoft Entourage.
Entourage uses the Outlook Web Access infrastructure to facilitate access to the Exchange server when you open shared resources such as mailboxes or folders inside mailboxes. Entourage uses the default SMTP address to find a resource that is working with Active Directory attributes for a user object. A fully qualified domain name is required for correct permission authentication at the Active Directory level.