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Error message when you try to start a 2007 Office program within a Terminal Server client session: "This copy of Microsoft Office <Program> cannot be used on Terminal Server"

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Article ID:924622
Last Review:October 18, 2007
Revision:2.5

SYMPTOMS

When you try to start a Microsoft 2007 Office program within a Terminal Server client session, you may receive the following error message:
This copy of Microsoft Office Program cannot be used on Terminal Server. Please contact your local authorized Microsoft retailer for more information.
Additionally, the 2007 Office program closes unexpectedly.

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CAUSE

This issue occurs when a retail edition, a trial edition, a pre-installed edition (PIPC), or an OEM edition of a 2007 Office program or suite is installed on a Terminal Server computer. Terminal Server does not support the installation of these editions of 2007 Office programs or suites.

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RESOLUTION

To resolve this issue, remove these editions of the 2007 Office suite or program from the Terminal Server computer. Then, install an edition that uses a Volume License Key with the 2007 Office suite or a program that does not require License Activation.

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MORE INFORMATION

For more information about Microsoft Volume Licensing programs, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/suites/HA101080191033.aspx (http://office.microsoft.com/en-us/suites/HA101080191033.aspx)

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APPLIES TO
•Microsoft Office Professional Plus 2007
•Microsoft Office Enterprise 2007
•Microsoft Office Ultimate 2007
•Microsoft Office Professional 2007
•Microsoft Office Standard 2007
•Microsoft Office Home and Student 2007
•Microsoft Office Basic 2007

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Keywords: 
kberrmsg kbtshoot kbprb kbtermserv kbexpertisebeginner KB924622

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