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Error message when you try to start a 2007 Office program within a Terminal Server client session: "This copy of Microsoft Office <Program> cannot be used on Terminal Server"

Article ID: 924622 - View products that this article applies to.

Symptoms

When you try to start a Microsoft 2007 Office program within a Terminal Server client session, you may receive the following error message:

This copy of Microsoft Office Program cannot be used on Terminal Server. Please contact your local authorized Microsoft retailer for more information.

Additionally, the 2007 Office program closes unexpectedly.

In some cases, the above message is not displayed, but the message provided below is displayed.

"This feature is not available. For more information, contact your system administrator."

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Cause

This issue occurs when a retail edition, a trial edition, a pre-installed edition (PIPC), or an OEM edition of a 2007 Office program or suite is installed on a Terminal Server computer. Terminal Server does not support the installation of these editions of 2007 Office programs or suites.

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Resolution

To resolve this issue, remove these editions of the 2007 Office suite or program from the Terminal Server computer. Then, install an edition that uses a Volume License Key with the 2007 Office suite or a program that does not require License Activation.

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