Article ID: 924732 - View products that this article applies to.
This article discusses the Change Analysis Diagnostic tool for Microsoft Windows XP. This tool provides an easy way to track changes to certain parts of the operating system. The tool lets support professionals better understand the modifications to users' computers that may have caused problems. Support professionals can then suggest troubleshooting steps.
As computer programs grow more complex, extensible, and connected, users have more trouble understanding what makes their computers behave differently. Network connectivity lets computers download programs automatically. Then, the computers can install the programs automatically. Because of browser extensibility, components can be added to the browser in sophisticated ways that change the browsing experience. Users cannot always understand the programs and their interactions. Therefore, troubleshooting can be a very difficult task.
The Change Analysis Diagnostic tool is especially helpful because of the following issues:
The Change Analysis Diagnostic tool scans the computer and displays recent changes to the following areas:
The Change Analysis Diagnostic tool queries the System Restore data for the number of days that the user selects. The tool finds the changes to the registry and to the file system that are relevant to these categories. Then, the tool presents the changes together with contextual information. Finally, the tool lists the changes in an XML file that can be sent to a support professional.
Typically, this process starts when the user calls a support professional. The user reports that the computer has started to behave differently. For example, the computer may be running slower or crashing. The support professional directs the user to a Microsoft Web site to download the latest version of the Change Analysis Diagnostic tool. When the user runs the tool, information about the categories that are mentioned earlier is written to an XML file. Then, the user can view the file or use e-mail to send the file to the support professional for more analysis. The support professional can use the file to help the user troubleshoot the issue.
The support professional guides the user through the following steps:
How to obtain the Change Analysis Diagnostic toolSave the WindowsXP-KB924732-x86-ENU.exe file to a folder. Then, run the file to install the tool.
Update informationThe following file is available for download from the Microsoft Download Center:
Download the Change Analysis Diagnostic (KB924732) package now.
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Release Date: March 27, 2007
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
After you have installed the diagnostic tool, click Start, click Run, type statechangediag.exe, and then click OK.
Modes of operationYou can run the diagnostic tool in wizard mode or in command line mode.
Wizard modeBy default, the Change Analysis Diagnostic tool runs in wizard mode. In wizard mode, the tool installs itself and starts when the user connects to the download location. The wizard asks the user some basic questions and then gathers the requested data. When the wizard finishes, the tools displays information about what has changed on the computer. Then, the user can send the .xml file to the support professional for more analysis. The user can find the file by using the path that is provided when the wizard finishes. Typically, this location is the Drive:\Documents and Settings\User folder.
Command line modeIn command line mode, the Change Analysis Diagnostic tool provides the same functionality. However, this mode lets support professionals run the tool by using scripts and by using batch processing.
The command line mode supports the following options:
LimitationsThe Change Analysis Diagnostic tool is intended only to help determine recent changes that may affect the user experience. The tool is a read-only program that can display information about changes to a computer that is running Windows XP. Therefore, consider the following points:
For more informationabout the System Restore tool, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/302796/ )How to troubleshoot the System Restore tool in Windows XP
(http://support.microsoft.com/kb/306084/ )How to restore the operating system to a previous state in Windows XP
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