Article ID: 924746 - Last Review: October 15, 2007 - Revision: 1.8

Shortcuts from an earlier version of Office still appear on the Start menu after you upgrade to a 2007 Office program or suite

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SYMPTOMS

After you upgrade to a 2007 Microsoft Office program or suite from an earlier version of Office, shortcuts from the earlier version of Office still appear on the Start menu. However, no action occurs when you click the shortcut.
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CAUSE

This issue occurs because shortcuts that were created after the earlier version of Office was installed are not removed during the upgrade.

The 2007 Office Setup program uses the Setup program from the earlier version of Office to remove shortcuts that were created when the earlier version of Office was installed. If a shortcut was created after the earlier version of Office was installed, the Setup program from that earlier version does not remove the shortcut during the upgrade.
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RESOLUTION

To resolve this issue, use the 2007 Office Removal Wizard. This wizard is included in the 2003 Office Resource Kit. To obtain the Office Removal Wizard from the Office 2003 Resource Kit, visit the following Microsoft Web site: http://office.microsoft.com/en-us/assistance/HA011401771033.aspx (http://office.microsoft.com/en-us/assistance/HA011401771033.aspx)

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MORE INFORMATION

For more information about this issue in Office 2003, click the following article number to view the article in the Microsoft Knowledge Base:
889498  (http://support.microsoft.com/kb/889498/ ) Some Office 2000 shortcuts or Office XP shortcuts are not removed when you upgrade to Office 2003
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APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
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Keywords: 
kbtshoot kbexpertisebeginner kbprb KB924746
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