Article ID: 924803 - View products that this article applies to.
When you run the Synchronize Outlook with CRM function in the Microsoft Dynamics CRM desktop client for Microsoft Office Outlook, you receive the following error message:
Or, the following error is logged in the Application event log on the client computer:
The logged-on user does not have the appropriate security permissions to view these records or perform the specific action. For more information contact your system administrator.
The following errors may also be logged in the Application event log on the client computer:
Event Type: Error
Event Source: MSCRMAddressBook
Event Category: None
Event ID: 6408
Time: 6:27:07 PM
Description: An error occurred in the Microsoft CRM Address Book. Restart Microsoft Outlook and try again. HR=0x800c0006. Context= XML document parsing error lErrorCode 0x800c0006 lFilePos 0 lLine 0 lLinePos 0 bstrReason The system cannot locate the object specified. bstrUrl . Function=LogXmlError. Line=368.
Event Type: Warning
Event Type: Error
Note To run the Synchronize Outlook with CRM function, you must have a security role that contains the "Sync to Outlook" permission.
Update rollup information
Microsoft Dynamics CRM 3.0This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/927751/ )Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Microsoft Dynamics CRM 3.0, Japanese version or Chinese versionThis problem is fixed in Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/944372/ )Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards
Contact us for more help
Connect with Answer Desk for expert help.