Error message when you run the "Synchronize Outlook with CRM" function in the Microsoft Dynamics CRM desktop client for Outlook: "The logged-on user does not have the appropriate security permissions to view these records or perform the ...

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Article ID: 924803
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Symptoms

When you run the Synchronize Outlook with CRM function in the Microsoft Dynamics CRM desktop client for Microsoft Office Outlook, you receive the following error message:
The logged-on user does not have the appropriate security permissions to view these records or perform the specific action. For more information contact your system administrator.
Or, the following error is logged in the Application event log on the client computer:
Event Type: Error
Event Source: MSCRMAddressBook
Event Category: None
Event ID: 6408
Date: 12/4/2006
Time: 6:27:07 PM
User: N/A
Computer: DESKTOPCLIENT
Description: An error occurred in the Microsoft CRM Address Book. Restart Microsoft Outlook and try again. HR=0x800c0006. Context= XML document parsing error lErrorCode 0x800c0006 lFilePos 0 lLine 0 lLinePos 0 bstrReason The system cannot locate the object specified. bstrUrl . Function=LogXmlError. Line=368.
The following errors may also be logged in the Application event log on the client computer:

Event Type: Warning
Event Source: MSCRMAddressBook
Event Category: None
Event ID: 6410
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: One or more Microsoft CRM Address Book cache files are missing. Address Book synchronization will be reinitialized. HR=0x0. Context=OnlineSync. Function=COnlineSync::DoSync. Line=531. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

Event Type: Error
Event Source: MSCRMAddressBook
Event Category: None
Event ID: 6402
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: An error occurred initializing the Microsoft CRM Address Book - a subscription could not be created for the user. Check the user credentials and network connection and restart Microsoft Outlook. HR=0x80040220. Context=OnlineSync. Function=COnlineSync::GetSubscription. Line=121. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This problem occurs if you have a security role that does not contain the Go Offline permission.

Note To run the Synchronize Outlook with CRM function, you must have a security role that contains the "Sync to Outlook" permission.

Resolution

Update rollup information

Microsoft Dynamics CRM 3.0

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Microsoft Dynamics CRM 3.0, Japanese version or Chinese version

This problem is fixed in Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944372 Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 924803 - Last Review: June 20, 2014 - Revision: 7.0
Keywords: 
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