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Stop error message when a client logs off a Terminal Services session on a server that is running Windows Server 2003 with Service Pack 1: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

Article ID: 924806 - View products that this article applies to.

SYMPTOMS

When a client logs off a Terminal Services session, you receive a Stop error message on the terminal server. This Stop error message resembles the following:

Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)

This problem occurs when the terminal server is running Microsoft Windows Server 2003 with Service Pack 1 (SP1). Other clients that are logged on to the same terminal server may also stop responding (hang) when this problem occurs.

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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Windows Server 2003 SP1 to be installed on the computer.

889100

(http://support.microsoft.com/kb/889100/ )

How to obtain the latest service pack for Windows Server 2003

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the following hotfixes:

901150

(http://support.microsoft.com/kb/901150/ )

You may receive a “Stop 0x000000ab” error message when you log off a Terminal Services session on a Windows Server 2003 Service Pack 1-based Terminal Server

907242

(http://support.microsoft.com/kb/907242/ )

You receive a "Stop 0x000000ab" error message when you log off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based terminal server

910362

(http://support.microsoft.com/kb/910362/ )

Error message when you log off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based terminal server: "Stop 0x000000AB SESSION_HAS_VALID_POOL_ON_EXIT"

918673

(http://support.microsoft.com/kb/918673/ )

You receive a "Stop 0x000000ab" error message when a Terminal Services client computer logs off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based Terminal Services computer

923035

(http://support.microsoft.com/kb/923035/ )

Stop error message when a Terminal Services client logs off from a session on a server that is running Windows Server 2003 with Service Pack 1: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 1, x86 version

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File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Gdi32.dll	5.2.3790.2780	282,112	29-Aug-2006	11:53	x86	SP1	SP1QFE
Win32k.sys	5.2.3790.2780	1,850,880	29-Aug-2006	10:26	x86	SP1	SP1QFE

Windows Server 2003, x64 version

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Gdi32.dll	5.2.3790.2780	610,304	28-Aug-2006	21:26	x64	SP1	SP1QFE
Win32k.sys	5.2.3790.2780	4,529,664	28-Aug-2006	21:26	x64	SP1	SP1QFE
Wgdi32.dll	5.2.3790.2780	285,184	28-Aug-2006	21:26	x86	SP1	WOW

Windows Server 2003 with Service Pack 1, IA-64 version

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Gdi32.dll	5.2.3790.2780	906,240	28-Aug-2006	21:24	IA-64	SP1	SP1QFE
Win32k.sys	5.2.3790.2780	5,546,496	28-Aug-2006	21:24	IA-64	SP1	SP1QFE
Wgdi32.dll	5.2.3790.2780	285,184	28-Aug-2006	21:24	x86	SP1	WOW

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

Other problems may cause similar symptoms. For more information about the "Stop 0x000000AB" error message, click the following article numbers to view the articles in the Microsoft Knowledge Base:

928942

(http://support.microsoft.com/kb/928942/ )

Error message when you log off a Terminal Services session on Windows Server 2003 Terminal Server with Service Pack 1 or with Service Pack 2: "Stop 0x000000AB"

925919

(http://support.microsoft.com/kb/925919/ )

Stop error message when a client computer logs off from a Terminal Services session on a server that is running Windows Server 2003 with Service Pack 1 or with Service Pack 2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

931282

(http://support.microsoft.com/kb/931282/ )

939442

(http://support.microsoft.com/kb/939442/ )

Stop error message when a client logs off from a Terminal Services session on a Windows Server 2003-based terminal server: "Stop 0x000000ab"

944916

(http://support.microsoft.com/kb/944916/ )

Stop error message when a client logs off from a Terminal Services session on a server that is running Windows Server 2003 with Service Pack 1 or Windows Server 2003 with Service Pack 2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)

946068

(http://support.microsoft.com/kb/946068/ )

Stop error message on a terminal server that is running Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

951749

(http://support.microsoft.com/kb/951749/ )

Stop error message on a terminal server that is running Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

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