Article ID: 924879 - Last Review: July 17, 2007 - Revision: 2.3

Deactivated custom entity records are unexpectedly visible in the associated view in Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 3.0:
  • You create a custom entity and then associate it to another entity such as Account.
  • You create a new Account record.
  • You create a new custom entity record and then deactivate the record.
  • You open the associated view for the custom entity from the Account Detail Web page.
In this scenario, the deactivated custom entity record is still visible.
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RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
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MORE INFORMATION

For more information about how to revert to the pre-hotfix behavior, click the following article number to view the article in the Microsoft Knowledge Base:
934805  (http://support.microsoft.com/kb/934805/ ) Deactivated custom entity records are invisible in the associated view in Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft CRM 3.0
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Keywords: 
kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate KB924879
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