Description of the SharePoint Portal Server 2003 post-Service Pack 2 hotfix package: September 1, 2006

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Article ID: 924934 - View products that this article applies to.
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SUMMARY

This article describes the Microsoft Office SharePoint Portal Server 2003 issue that is fixed in the SharePoint Portal Server 2003 post-Service Pack 2 hotfix package that is dated September 1, 2006.

This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart your computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix package.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.

INTRODUCTION

Issues that the hotfix package fixes

This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
  • Issue 1: The MSSearch process stops unexpectedly during a crawl

    The MSSearch process stops unexpectedly (crashes) during a crawl operation on a computer that is running the English version of SharePoint Portal Server 2003. A dump file is not saved. However, the following error messages are logged on the computer.
    • In the System log on the Index server for the job, you will find the following event log entry:

      Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7034 Date: date Time: time User: N/A Computer: computer_name Description: The Microsoft SharePointPS Search service terminated unexpectedly. It has done this n time(s). For more information, see Help and Support Center at http://support.microsoft.com.

    • In the MSSearch tracer log or logs that are located at drive:\Program Files\SharePoint Portal Server\Bin\Tracer, you may find the following error message:
      <TRC logname="mssearch" time="date time" tagname="SrchCommon" tid="0xe38">

      <MSG>Exception occurred at address 0031a77d, Error = 0x00000000, Module = drive:\Program Files\SharePoint Portal Server\Bin\tquery.dll, Base = 00290000, Message '(null)'</MSG></TRC>
      Notes
      • The address (0031a77d) and the base (00290000) may differ from the address and the base which are listed in the error message. However, if the "Error = value" is equal to 0x00000000, you have this problem and you must install this hotfix.
      • This trace message, or trace messages that resemble it, may be saved in the tracer file. However, each message may be attributed to different problems. This hotfix does not fix all exceptions that are listed in the tracer logs. However, the hotfix does fix this specific exception.
  • Issue 2: The MSSearch process stops unexpectedly when the process initiates a crawl

    The MSSearch process stops unexpectedly (crashes) when the process initiates a full or an incremental crawl. Additionally, the following error message is logged in the Gatherer log:
    The address could not be found. (0x8000FFFF - An unexpected error occurred. )
    Note The 0x8000FFFF address in the error message may be caused by an undetermined number of circumstances. This specific circumstance is fixed by this hotfix. There may be other causes for this error message to be logged in the Gatherer log.

CAUSE

These issues may occur if the following conditions are true:
  • You have Microsoft Office SharePoint Portal Server 2003 Service Pack 2 installed.
  • You installed the hotfixes that are described in the following articles in the Microsoft Knowledge Base:
    919175 Description of the SharePoint Portal Server 2003 post-Service Pack 2 hotfix package: June 16, 2006
    911566 Description of the Microsoft Office SharePoint Portal Server 2003 post-Service Pack 2 hotfix package: November 30, 2005
  • For Issue 2 only, in addition to the previous conditions, the "noise word" file for a specific language is empty.

    The "noise word" files are stored in the following location:
    drive:\Program Files\SharePoint Portal Server\Data\Applications\guid\Config\noiseLID.txt
    Note LID represents the language identifier. For example, the language identifier for English is "enu."

MORE INFORMATION

Service pack information

This problem was first corrected in SharePoint Portal Server 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix is a post SharePoint Portal Server 2003 Service Pack 2 hotfix. To install the hotfix, you must have SharePoint Portal Server 2003 Service Pack 2 installed. For more information about SharePoint Portal Server 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
887623 Description of SharePoint Portal Server 2003 Service Pack 2

Restart information

You may have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create any registry keys or modify any registry keys to use any hotfixes that this package contains.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Sps2003-kb924934-server-enu.exe6.0.2800.11681,144,83201-Sep-200620:12
Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile sizeDateTime
Oqfe27000.msp1,073,15201-Sep-200620:01
After the hotfix is installed, the English version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Notesph.dll11.0.8126.22725,78401-Sep-200620:01
Tquery.dll11.0.8126.221,689,36801-Sep-200620:01


Additional notes

  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
    824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 924934 - Last Review: November 15, 2007 - Revision: 4.4
APPLIES TO
  • Microsoft Office SharePoint Portal Server 2003
Keywords: 
kbautohotfix kbshareptportalsvr2003sp3fix kbcrashes kbexpertiseinter kbbug kbfix kbhotfixrollup kbshareptportalsvr2003presp3fix kbqfe kbhotfixserver KB924934

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