How to notify Microsoft of false negative and false positive spam messages that are identified by Advanced Spam Manager

This article describes how to notify Microsoft when the Microsoft Advanced Spam Manager SpamCure engine does not identify an unsolicited commercial e-mail message as spam. This is also known as a false negative. Additionally, the article describes how to notify Microsoft when the Advanced Spam Manager SpamCure engine incorrectly identifies a legitimate e-mail message as spam. This is also known as a false positive.

It is most effective to report spam messages as you receive them during the day or night. You must not archive spam messages and then release them one time per day or one time per a week. Most spam messages are time sensitive. If the submissions occur throughout the day, Microsoft can respond to spam messages in a timely manner.

It is preferred that each spam message be forwarded to the mail-filters address so that the Mail Filters team can correctly identify the issue and then correct the definitions. Messages can also be sent individually as an attachment. This procedure gives access to the spam message headers. However, you must not include more than one attached spam message per e-mail message.

To submit a message, use one of the following e-mail addresses, as appropriate for your situation.

• Submit a spam message that is not identified as spam to the following address:
  spam.mail-filters@antigen.microsoft.com
• Submit a legitimate message that is incorrectly identified as spam to the following address:
  notspam.mail-filters@antigen.microsoft.com

To forward the message, use the Forward command in your e-mail client. When you submit the message, make sure that you include the following data:

• Subject line
  Include the words "Antigen false positive" or "Antigen false negative" at the beginning of the message subject line, depending on the kind of submission.
• Your name, e-mail address, and telephone number
  Include this information in the body of the e-mail message.
• Operating system
  For example, Windows Server 2003, Windows 2000, or another version of Windows.

Submitted e-mail messages help Microsoft include the appropriate bullet signatures to the global spam database to help prevent and eliminate spam.