CPU use may reach 100 percent after you use the Enabled Languages Kit to configure a Windows XP-based computer

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Article ID: 924994 - View products that this article applies to.
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SYMPTOMS

You use the Enabled Languages Kit (ELK) to configure a Microsoft Windows XP-based computer to use a new language locale. After you do this, CPU use may reach 100 percent. Additionally, the computer may stop responding. This problem occurs when an external CD or DVD drive is detected.

CAUSE

This problem is caused by the way that the default region settings for the CD or DVD drive are determined. When a CD or DVD drive is detected, the default DVD region settings are selected from a built-in list of locales. Because the built-in list does not include locales from the Enabled Languages Kit, the correct locale is not found. Therefore, an infinite loop scenario occurs. This behavior causes Windows to stop responding.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTime
Storprop.dll5.1.2600.299274,75208-Sep-200613:07
Updspapi.dll6.2.29.0371,42412-Oct-200523:12

WORKAROUND

To work around this problem, remove the Enabled Languages Kit, or change to a language locale that is not included in the Enabled Languages Kit.

Note This workaround may prevent you from installing language interface packs.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 924994 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbfix kbHotfixServer kbqfe KB924994

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