Error message when you run the "Competitor Win Loss" report in Microsoft Dynamics CRM 3.0: "An error has occurred during report processing. (rsProcessingAborted)"

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Article ID: 925247
The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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Symptoms

When you run the Competitor Win Loss report in Microsoft Dynamics CRM 3.0, you receive the following error message:
An error has occurred during report processing. (rsProcessingAborted)
Get Online Help Query execution failed for data set 'DSCompetitor'. (rsErrorExecutingCommand)
Get Online Help Violation of PRIMARY KEY constraint 'PK_#CompetitorOppId_6E2A4145'.
Cannot insert duplicate key in object '#CompetitorOppIds_000200005F7F'.
The statement has been terminated.
This problem occurs if the following conditions are true:
  • You use the Country/Region filter for an opportunity.
  • You close the opportunity two times.
  • You use a different status reason every time that you close the opportunity.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Competitor win loss details.rdlNot Applicable80,60406-Oct-200620:14
Competitor win loss.rdlNot Applicable50,28006-Oct-200620:14
Crmmsg.dll1.2.3297.12316,08826-May-200610:18
Mscrmcustom.dll3.0.5300.1283171,82407-Sep-200610:26
Crmhotfix.cdfNot Applicable1,25110-Oct-200610:49
Mscrmcustom.dll3.0.5300.1283171,82407-Sep-200610:26

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server.

After you install the hotfix, replace the original Competitor Win Loss report and the original Competitor Win Loss Details report with the corresponding modified reports in the hotfix. To do this, follow these steps:
  1. Log on to the Microsoft Dynamics CRM Web client as a user whose role has the Manage Reports permission.
  2. Replace the original Competitor Win Loss report with the modified Competitor Win Loss report. To do this, follow these steps:
    1. Click Workplace, and then click Reports.
    2. In the Category list, click Sales Reports.
    3. Click the line of the Competitor Win Loss report.
    4. On the More Actions menu, click Edit Report.
    5. Make sure that the File option is selected in the Source area.
    6. Click Browse next to the Location box.
    7. In the Choose file dialog box, locate the Competitor Win Loss.rdl file.

      Note By default, the Competitor Win Loss.rdl file is in the following directory:
      C:\Program Files\Microsoft CRM\KB925247
    8. Click the file, and then click Open.
    9. Click Save and Close.
    Note If you want to use the original Competitor Win Loss report again, follow steps 2a through 2i. However, in step 2g, select the original Competitor Win Loss.rdl file. By default, the original Competitor Win Loss.rdl file is in the following directory:
    C:\Program Files\Microsoft CRM\Reports\MSCRM
  3. Replace the original Competitor Win Loss Details report with the modified Competitor Win Loss Details report. To do this, follow these steps:
    1. Click Workplace, and then click Reports.
    2. In the Category list, click Hidden Reports.
    3. Click the line of the Competitor Win Loss Details report.
    4. On the More Actions menu, click Edit Report.
    5. Make sure that the File option is selected in the Source area.
    6. Click Browse next to the Location box.
    7. In the Choose file dialog box, locate the Competitor Win Loss Details.rdl file.

      Note By default, the Competitor Win Loss Details.rdl file is in the following directory:
      C:\Program Files\Microsoft CRM\KB925247
    8. Click the file, and then click Open.
    9. Click Save and Close.
    Note If you want to use the original Competitor Win Loss Details report again, follow steps 3a through 3i. However, in step 3g, select the original Competitor Win Loss Details.rdl file. By default, the original Competitor Win Loss Details.rdl file is in the following directory:
    C:\Program Files\Microsoft CRM\Reports\MSCRM
Note When you complete these steps, any customized modifications that you made to the original reports are lost.

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925247$\Spuninst folder.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 925247 - Last Review: June 20, 2014 - Revision: 2.0
Keywords: 
kbautohotfix kberrmsg kbmbsreports kbhotfixserver kbqfe kbmbsmigrate KB925247

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