Article ID: 925247 - View products that this article applies to.
The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you run the Competitor Win Loss report in Microsoft Dynamics CRM 3.0, you receive the following error message:
This problem occurs if the following conditions are true:
An error has occurred during report processing. (rsProcessingAborted)
Get Online Help Query execution failed for data set 'DSCompetitor'. (rsErrorExecutingCommand)
Get Online Help Violation of PRIMARY KEY constraint 'PK_#CompetitorOppId_6E2A4145'.
Cannot insert duplicate key in object '#CompetitorOppIds_000200005F7F'.
The statement has been terminated.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Installation informationInstall this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server.
After you install the hotfix, replace the original Competitor Win Loss report and the original Competitor Win Loss Details report with the corresponding modified reports in the hotfix. To do this, follow these steps:
PrerequisitesNo prerequisites are required to apply this hotfix.
Restart requirementIf you are prompted, restart the computer after you install the hotfix.
Removal informationTo remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925247$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/832475/ )Description of the new features in the package installer for Windows software updates
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards