The Store.exe process uses almost 100 percent of CPU resources, and the size of the public folder store increases quickly in Exchange Server 2007

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Article ID: 925252 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You create a Contacts folder in public folder tree that is located in a Microsoft Exchange Server 2007 environment. Additionally, you add some contacts in the Contacts folder. A user opens the properties of the Contacts folder in Microsoft Office Outlook. Then, the user clicks to select the Show this folder as an e-mail Address book check box in the Outlook address book, opens the Outlook address book, and then browses to the Contacts folder. In this scenario, the Store.exe process on the Exchange 2007 server uses almost 100 percent of CPU resources. Additionally, the size of the public folder store increases quickly.

CAUSE

This problem occurs because the index is not available when the Microsoft Exchange Information Store service tries to create an index-based view. It takes lots of CPU resource to create such views. Additionally, such views require lots of temporary table space. The space requirement causes the database to increase.

RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

WORKAROUND

To work around this problem, use one of the following methods:
  • Move public folders to a server that is running Microsoft Exchange Server 2003.
  • Turn off the Microsoft Search Service in Exchange Server 2007.
  • Use an address list instead of sharing contacts in public folders.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 925252 - Last Review: February 21, 2008 - Revision: 1.5
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbbug kbfix kbqfe kbhotfixrollup KB925252

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